Frontline Student Information System (SIS) vs. Salesforce Education Cloud

Frontline is perfect for managing student info, such as parental relationships, grades, IEPs, and other notes about each particular student. Frontline makes running reports quite easy, as you can group different info together for it to pull into a single report document. I wouldn't recommend Frontline for those wanting to do more detailed grading, or for those wanting to quickly enter information within a limited amount of time.

Incentivized

It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.

Incentivized

• Student Reports.
• Grade calculation.
• Student information.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• Speed (sometimes it is slow to load information).
• Auto-save (it would be great to have information saved automatically because if I get distracted or if my browser freezes, I don't have to start from the beginning if I didn't get a chance to save).
• Freezing (sometimes when running more detailed reports or trying to quickly enter grades, the program will freeze for minutes at a time, and I'll have to refresh).

Incentivized

• It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
• Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
• Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy

Incentivized

• Frontline has helped streamline the way we manage student registration.
• We've had fewer user errors when using the Frontline software, likely because the UI is easy to navigate.
• We've been able to more closely care for students, as we can track information about them as they move from grade level to grade level.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized