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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chorus by ZoomInfo

    Score8.5 out of 10
    N/AChorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A

    Fireflies.ai

    Score9.7 out of 10
    N/AFireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.

    $10

    per month per user

    Pricing
    Chorus by ZoomInfoFireflies.ai
    Editions & Modules
    No answers on this topic
    Pro
    $10
    per month per user
    Business
    $19
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Chorus by ZoomInfoFireflies.ai
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Chorus by ZoomInfoFireflies.ai
    Considered Both Products
    ZoomInfo
    No answer on this topic
    Fireflies.ai
    Chose Fireflies.ai
    When we used Chorus.ai in our organization, I thought the Analytics were worthless. Beyond the point I made earlier about using the iOS app doesn't count towards your Engagement score, the only way calls are correctly counted is to the Rep who set up the call. I manage a team …
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    63 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    44 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    64 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    32 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    30 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Chorus by ZoomInfoFireflies.ai
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Chorus by ZoomInfo and Fireflies.ai
    Feature
    Chorus by ZoomInfo
    8.6
    14 Ratings
    7% above category average
    Fireflies.ai
    -
    Ratings
    Speech-to-Text Transcription9.114 Ratings00 Ratings
    Keyword Detection9.113 Ratings00 Ratings
    Sentiment Analysis7.611 Ratings00 Ratings
    Speaker Diarization7.913 Ratings00 Ratings
    Call Recording Playback9.514 Ratings00 Ratings
    Call Summarization9.814 Ratings00 Ratings
    Conversion Metrics9.012 Ratings00 Ratings
    Keyword Search & Retrieval7.311 Ratings00 Ratings
    Call Tagging8.010 Ratings00 Ratings
    Integration with CRM Systems8.99 Ratings00 Ratings
    User Ratings
    Chorus by ZoomInfoFireflies.ai
    Likelihood to Recommend
    9.0
    (278 ratings)
    9.2
    (5 ratings)
    Likelihood to Renew
    6.1
    (4 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    6.8
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Chorus by ZoomInfoFireflies.ai
    Likelihood to Recommend
    ZoomInfo
    No answers on this topic
    Fireflies.ai
    It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.
    Incentivized
    Read full review
    Pros
    ZoomInfo
    • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
    • We learned what areas need to be improved and also the strength we had during that conversation.
    • It also provides the length of speech of each participants.
    Incentivized
    Read full review
    Fireflies.ai
    • Helps in transcription & take notes.
    • Listening to the meeting is very easy.
    • Can be integrated into other various software.
    • They also provide the option to download the meeting and the option to like & dislike the recording.
    • And I love their soundbites features which I can use to highlight the specific part of the recording for future use.
    Incentivized
    Read full review
    Cons
    ZoomInfo
    No answers on this topic
    Fireflies.ai
    • Sometimes bot is too slow in the beginning of the meeting, it misses parts of the meeting
    • You can not send the recap to people who doesn't have an account
    • No built in analytic tools
    Incentivized
    Read full review
    Likelihood to Renew
    ZoomInfo
    It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
    Incentivized
    Read full review
    Fireflies.ai
    No answers on this topic
    Usability
    ZoomInfo
    No answers on this topic
    Fireflies.ai
    I started using Fireflies.ai about 1.5 yrs ago. It was - and continues to be - extremely user friendly, very easy to adopt, very easy to navigate and learn.
    Incentivized
    Read full review
    Support Rating
    ZoomInfo
    No answers on this topic
    Fireflies.ai
    No answers on this topic
    Implementation Rating
    ZoomInfo
    Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
    Incentivized
    Read full review
    Fireflies.ai
    No answers on this topic
    Alternatives Considered
    ZoomInfo
    No answers on this topic
    Fireflies.ai
    When we used Chorus.ai in our organization, I thought the Analytics were worthless. Beyond the point I made earlier about using the iOS app doesn't count towards your Engagement score, the only way calls are correctly counted is to the Rep who set up the call. I manage a team of Sales Engineers who support Sales Reps, who typically set up the Zoom session. Chorus.ai doesn't show any stats on my team. However, Fireflies.ai is a virtual assistant that helps you manage your business. It recognizes voice commands from the user and turns them into tasks.
    Read full review
    Return on Investment
    ZoomInfo
    • Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
    • Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
    • Sales training improvement so that we can focus on listening time
    Incentivized
    Read full review
    Fireflies.ai
    • It saves efforts of the team since we concentrate on meeting, not on note taking.
    • Increases meeting productivity - everybody knows that everything said will be in the notes!
    • Minimize wrong information distribution, summary is the same for everybody.
    Incentivized
    Read full review
    ScreenShots

    Chorus by ZoomInfo Screenshots

    Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.

    Fireflies.ai Screenshots

    Product screenshotProduct screenshotProduct screenshot