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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chorus by ZoomInfo

    Score8.5 out of 10
    N/AChorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
    Pricing
    Chorus by ZoomInfo
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Chorus by ZoomInfo
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Chorus by ZoomInfo
    Considered Both Products
    ZoomInfo
    Chose Chorus by ZoomInfo
    Not applicable for me.
    Incentivized
    Chose Chorus by ZoomInfo
    It provided a wider solution that fit our sales funnel process
    Incentivized
    Chose Chorus by ZoomInfo
    Pretty good features built in.
    Incentivized
    Chose Chorus by ZoomInfo
    Better in translating French to English, other than that, really similar tools.
    Incentivized
    Chose Chorus by ZoomInfo
    We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing …
    Incentivized
    Chose Chorus by ZoomInfo
    It works well with the ability to find contacts as these are typically the ppl i engage and will then have on my own calls. Being able to find new contacts and then see how the interaction is with them has provided me with direction in deals and works well to get things moving …
    Incentivized
    Chose Chorus by ZoomInfo
    We have evaluated Gong, but have yet to use it. Mainly, we are in a three year contract with ZoomInfo, and aren't able to remove one part of the contract in favor of another. Gong seems like a decent product, but I am unable to determine if it is better, worse, or the same as …
    Incentivized
    Chose Chorus by ZoomInfo
    Nothing to report here
    Incentivized
    Chose Chorus by ZoomInfo
    I do not have any experience with other software.
    Incentivized
    Chose Chorus by ZoomInfo
    I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have.
    Incentivized
    Chose Chorus by ZoomInfo
    We use many features from ZoomInfo
    Incentivized
    Chose Chorus by ZoomInfo
    We prefer Gong compared to Chorus because it offers a more robust set of features, better integrations, more automated workflows, and world-class customer support.
    Incentivized
    Chose Chorus by ZoomInfo
    Gong is a great tool but too expensive for small to mid sized companies to afford. Chorus is more balanced in its pricing and feature offerings
    Incentivized
    Chose Chorus by ZoomInfo
    N/A
    Incentivized
    Chose Chorus by ZoomInfo
    I have not used similar products
    Incentivized
    Chose Chorus by ZoomInfo
    Chorus.ai stacks up against Salesloft, Zoom, and Aircall because none of these tools provide a way to analyze what occurred during the meeting or create a transcript that prevents you from having to take notes.
    Incentivized
    Chose Chorus by ZoomInfo
    I know our director has evaluated Chorus.ai and Gong before opting to work with Chorus.ai, but I am not sure what was it that made him decide to go with Chorus.ai and not with Gong.
    Incentivized
    Chose Chorus by ZoomInfo
    Very comparable. Chorus was cheaper, to be honest!
    Incentivized
    Chose Chorus by ZoomInfo
    It was a night and day difference. I like all the bells and whistles you get with Chorus.ai. To me, Chorus.ai is the "Lincoln Navigator" of call recording tools.
    Incentivized
    Chose Chorus by ZoomInfo
    N/A
    Incentivized
    Chose Chorus by ZoomInfo
    I have not used or evaluated any other products like Chorus.ai before.
    Incentivized
    Chose Chorus by ZoomInfo
    I loved Truly as a work phone (to keep my personal life separate) but there was no coaching aspect and it was harder for teammates to see each other's calls.
    Incentivized
    Chose Chorus by ZoomInfo
    None. I have not used a tool like this before. I have only used teleconference and video conference tools to record up until we were introduced to Chorus.ai.
    Incentivized
    Chose Chorus by ZoomInfo
    Chorus has been the best so far...
    Incentivized
    Chose Chorus by ZoomInfo
    Very similar
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    63 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    64 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    32 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    30 Answers
    Features
    Chorus by ZoomInfo
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Chorus by ZoomInfo
    Feature
    Chorus by ZoomInfo
    8.6
    14 Ratings
    7% above category average
    Speech-to-Text Transcription9.114 Ratings
    Keyword Detection9.113 Ratings
    Sentiment Analysis7.611 Ratings
    Speaker Diarization7.913 Ratings
    Call Recording Playback9.514 Ratings
    Call Summarization9.814 Ratings
    Conversion Metrics9.012 Ratings
    Keyword Search & Retrieval7.311 Ratings
    Call Tagging8.010 Ratings
    Integration with CRM Systems8.99 Ratings
    Best Alternatives
    Chorus by ZoomInfo
    Small Businesses
    Clari Copilot
    Score8.6 out of 10
    Medium-sized Companies
    Gong
    Score9.1 out of 10
    Enterprises
    Zoom Revenue Accelerator
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Chorus by ZoomInfo
    Likelihood to Recommend
    9.0
    (278 ratings)
    Likelihood to Renew
    6.1
    (4 ratings)
    Usability
    5.0
    (6 ratings)
    Support Rating
    8.2
    (3 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    Ease of integration
    6.8
    (3 ratings)
    User Testimonials
    Chorus by ZoomInfo
    Likelihood to Recommend
    ZoomInfo
    Chorus by ZoomInfo is great when I’m running back-to-back sales calls and don’t have time for detailed notes. It captures follow-up items, competitor mentions, and even customer questions I might have missed in the moment. It’s also helpful for coaching new reps. Where it’s less useful is on super short internal check-ins or casual conversations where full transcripts and insights aren’t really needed.
    Incentivized
    Read full review
    Pros
    ZoomInfo
    • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
    • We learned what areas need to be improved and also the strength we had during that conversation.
    • It also provides the length of speech of each participants.
    Incentivized
    Read full review
    Cons
    ZoomInfo
    • Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
    • Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
    • Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.
    Incentivized
    Read full review
    Likelihood to Renew
    ZoomInfo
    It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
    Incentivized
    Read full review
    Usability
    ZoomInfo
    This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
    Read full review
    Support Rating
    ZoomInfo
    I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
    Read full review
    Implementation Rating
    ZoomInfo
    Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
    Incentivized
    Read full review
    Alternatives Considered
    ZoomInfo
    Chorus by ZoomInfo offers a balanced approach compared to these platforms. Against Salesloft, Chorus provides better conversation intelligence and AI-driven insights while Salesloft excels in cadence management. Versus Gong, Chorus delivers similar analytics with a more intuitive user interface and faster implementation. Compared to Microsoft Teams, Chorus transforms basic call recording into actionable sales intelligence with advanced coaching features Teams lacks.
    What sets Chorus apart is its functionality and usability - robust enough for enterprise needs without complexity, yet more sophisticated than other software with basic features. The ZoomInfo integration also provides unique prospecting context that enhances conversation preparation
    Incentivized
    Read full review
    Return on Investment
    ZoomInfo
    • Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
    • Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
    • Sales training improvement so that we can focus on listening time
    Incentivized
    Read full review
    ScreenShots

    Chorus by ZoomInfo Screenshots

    Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.