EvolutionX vs. Magento Open Source

EvolutionX is great at getting a large catalog online in a hurry. Though the editing may take some time, the pull is a great feature to get you started. EvolutionX will give you the most professional looking site right out of the gate vs the competitors we have viewed. The person assigned to your account is a nice benefit and are very helpful and efficient this is an even bigger plus for those with no coding experience. EvolutionX may not be the best option for a small business, though the website may make you look like the big dogs it doesn't function as well yet. The cost of the service is high compared to what the customer gets from it after the initial set up and is the main reason why this isnt the best solution for a small business. It would be nice to see the price to be able to scale down or up in price with how well the site is doing after a set amount of time.

Incentivized

It's well suited for large eCommerce stores as it requires much effort to set up and the development cost for setting it up is high. It's less appropriate to use Magento where you are looking for quick development and launch of the store. Also, it is required to have a developer or sometimes the entire tech team to manage an e-commerce store, so you may need to hire a few PHP developers.

Incentivized

• Very easy to onboard products
• Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX)
• It's easy to run promotions / sales with just a few clicks
• SEO options with ready to grab site map

Incentivized

• Magento is perfect if our web design client likes a specific pre-made template and wants a fast solution.
• Magento allows us to customize its open-source code to create additional features and functionality.
• Magento saves small businesses time and money if they only need a simple solution.

Incentivized

• On the backend, it would be nice to be able to COPY a similar sku to edit and make its own - creating items takes too long
• The option for drop downs for different colors / sizes / etc. could be nice
• The ability to export pricing where you can see the cost too would be nice

Incentivized

• Magento 2 community is full of known and new bugs with long-pending pull requests and the community is on the hook for changes. Submit an very obvious issue to the github repo, and you will likely be met with a "this is open source and you use at your own risk." I counter this poor attitude with the fact that open source community has standards, and we do not label a "release" until those standards are met. Otherwise it's just a alpha, beta or numbered build. We don't release obviously bad software until it's fully working.
• Magento is expensive to maintain. You will need a well-paid php developer with apache and hosting knowledge, or you will have to hire an external firm. Either option will turn your website into an additional $100k/yr cost center, so you'd better be ready to ramp up sales. Every feature update or bugfix in the past year has uncovered more bugs, which my devs fix, but at the cost of timelines and billed hours way outside of my budget and target dates.

Incentivized

I don’t see us making a switch anytime soon, but are always open to new opportunities should they arise.

Incentivized

It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.

EvoX is a very user friendly platform, both for admin and customers. On the admin side, there are lots of KBs and videos to watch to learn more on the site and features of it. On the customer side, the features provided make it very easy for our customers. Quicklists are a feature we push to customers to make their ordering experience as easy as possible. B2B has a priority to make ordering as easy as possible, our customers are busy and need to place their orders quickly. If the customer cannot do that with your company, they will find one that does do that for them

Incentivized

Magento has a relly step learning curve. This means that you need to find experienced developers who can lead junior ones, otherwise the overall development process can be a disaster. However, once you are comfortable in developing on the platform, the customization capability are basically limitless and you can adapt the platform to any use case you can imagine. Also, there are many alredy developed marketplace modules that can solve, out of the box, many problems you may face.

Incentivized

I havnt come across an issue like this since we’ve started using it.

Incentivized

Havnt seen any slowdowns.

Incentivized

ECI has always provided good support for us on EvoX. Weather it is via monthly conversations to the intercom system, EvoX is quick to respond and look into the issue. Our sales reps are also a huge support for us to contact on any major issues that may come up

Incentivized

In-person training was not an option for us.

Incentivized

Hard to remember specifics, but I think it was executed at a level where we were satisfied.

Incentivized

This project took some time for us to complete. Some of it was on our end with data cleanup, but overall I thought it went well.

Incentivized

We actually also have a BigCommerce account for a another division of our company. Both are great platforms with more capabilities than you can imagine. I appreciate / become frustrated with things from both platforms & truthfully would say they are pretty equal. - 8.5/10 overall

Incentivized

Shopify is a closed ecosystem; the moment a client has a complex, custom workflow or needs to integrate with a legacy ERP system, Shopify’s app-based model falls short. WooCommerce just does not scale like Magento, and its architecture is not made for enterprise-scale e-commerce. SAP Commerce Cloud is a very close competitor, but it comes with licensing costs and sometimes can be overkill. It's, however, perfect if the customer already has something SAP in their ecosystem.

Incentivized

10/10 is a hard rating for me to give, but I have been impressed with the scalability

Incentivized

• Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
• Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
• Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.

Incentivized

• Better Total Cost of Ownership than bespoke e-commerce solutions due to being open source and the wide range of free/commercial extensions available to extend the platform.
• Often more extensive to set up and maintain than other open source alternatives, such as WooCommerce.