Epic EpicCare EMR vs. MatrixCare

EPIC is well-suited for most large acute care facilities. Not convinced it's the best product/application in the behavioral health space.

Incentivized

MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.

Incentivized

• One centralized location for medical records review, retrieval, additions/updates, etc.
• User-friendly application.
• Well know in the field, therefore training is easier than with a foreign (unknown) system.

Incentivized

• Keeps everything about the residents in one place and is user friendly.
• We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
• Billing and posting payments are a breeze.

Incentivized

• Med Order simplification.
• Easy workflow.
• AI prediction.

Incentivized

• the MDS section doesn't always register that a section has been signed and completed, showing up on the dashboard as still needing to be done.
• The MDS section will state you're still "in" someone's MDS when you're complete. There have been multiple times where I've had to fully log out of Matrix to be "logged out" of someone's MDS even though I had signed.

Incentivized

The Company normally responds to most requests. At times, however, the response times are longer than expected.

Incentivized

I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.

Incentivized

Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.

Incentivized

MatrixCare is more updated, when we used our old program is was stuck in the past and was built when we were a much smaller company. MatrixCare is a one-stop-shop so that is why we picked it. There was another company we looked at but we didn't go with it because of the layout of the program.

Incentivized

• Easy way to track records.
• Worth the ROI.
• Saves time.
• Less paperwork.

Incentivized

• Having gone from paper charting it has reduced paper waste and streamlined delivery of nursing services/documentation.
• It has allowed us to track and share documents across many users at one time.
• The unreliability has been challenging for our team with several outages resulting in delay of care.

Incentivized