TrustRadius

Eleveo vs. Leaptree Optimize

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eleveo
Score 10.0 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Leaptree Optimize
Score 0.0 out of 10
N/A
100% Salesforce native, Leaptree Optimize is a Customer Experience QA and performance management solution built to help customer service, support, and sales teams boost quality, compliance, and efficiency. By automating manual CX quality assurance tasks, Leaptree Optimize helps teams to score more customer interactions, delivering faster insights and actionable feedback. Key Features: AI-Driven CX QA Automation – Reduces manual scoring time and…
$89
per month (billed annually) per CX QA evaluator (>10)
Pricing
EleveoLeaptree Optimize
Editions & Modules
No answers on this topic
Professional
$89
per month (billed annually) per CX QA evaluator (>10)
Enterprise
$109
per month (billed annually) per CX QA evaluator (>10)
Offerings
Pricing Offerings
EleveoLeaptree Optimize
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$3,500 one-time fee
Additional Details——
More Pricing Information
Best Alternatives
EleveoLeaptree Optimize
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Enterprises
Calabrio WFM
Calabrio WFM
Score 8.5 out of 10
Calabrio WFM
Calabrio WFM
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EleveoLeaptree Optimize
Likelihood to Recommend
8.4
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
EleveoLeaptree Optimize
Likelihood to Recommend
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
No answers on this topic
Pros
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
Miracle Achebe | TrustRadius Reviewer
Miracle Achebe
Student Office Assistant
Read full review
No answers on this topic
Cons
  • I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.
Kristin Butcher Wester | TrustRadius Reviewer
Kristin Butcher Wester
Human Resources Specialist
Read full review
No answers on this topic
Support Rating
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Through this software the reports generated are clean and easy to understand.
  • Amazing data quality management solution.
  • Excellent data integration platform.
  • Collaboration and easy communication tool.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
Read full review
No answers on this topic
ScreenShots

Leaptree Optimize Screenshots

Screenshot of a view of Leaptree OptimizeScreenshot of the contact center performance monitoring dashboard, with reports.Screenshot of where chat interactions are scored within the customer service history.Screenshot of Screenshot of where to assign targeted learning actions when agent performance drops.Screenshot of an example of automated scorecard creation and sampling, with AI-powered interaction review.