Eleveo

Eleveo

Eleveo

26 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eleveo	Score 10.0 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A

Pricing

Eleveo

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Eleveo
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Best Alternatives
	Eleveo
Small Businesses	8x8 Contact Center Score 7.5 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.3 out of 10
Enterprises	Calabrio WFM Score 8.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Eleveo
Likelihood to Recommend	8.4 (0 ratings)
Support Rating	10.0 (0 ratings)

User Testimonials
	Eleveo
Likelihood to Recommend	Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review
Pros	Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review
Cons	I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client. Incentivized Kristin Butcher Wester Human Resources Specialist Read full review
Support Rating	At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review
Alternatives Considered	ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review
Return on Investment	Through this software the reports generated are clean and easy to understand. Amazing data quality management solution. Excellent data integration platform. Collaboration and easy communication tool. Incentivized Hannah Caleb Quality Engineer Read full review
ScreenShots