TrustRadius

Goverlan Reach, from EasyVista vs. SightCall for Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Goverlan Reach, from EasyVista
Score 10.0 out of 10
N/A
EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.N/A
SightCall for Customer Service
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
SightCall for Customer Service allows you to see what the customer sees and guide them remotely with AR-powered visual assistance.N/A
Pricing
Goverlan Reach, from EasyVistaSightCall for Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Goverlan Reach, from EasyVistaSightCall for Customer Service
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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User Ratings
Goverlan Reach, from EasyVistaSightCall for Customer Service
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Goverlan Reach, from EasyVistaSightCall for Customer Service
Likelihood to Recommend
EasyVista
Great for managing a single client with AD integration allowing quick troubleshooting of common issues such as password lockout and aging passwords. Remote desktop is quick and easy to find individual users. It is also easy to run power shell commands whilst the user is logged in without affecting their session to fix things in the background.
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
SightCall
No answers on this topic
Pros
EasyVista
  • Desktop support
  • Process Automation
  • Easily Customisable Reporting
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
SightCall
No answers on this topic
Cons
EasyVista
  • Occasional caching provides out of date information
  • Basic license needs a little more
  • Simplification of software removal would be nice
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
SightCall
No answers on this topic
Alternatives Considered
EasyVista
Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest.
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
SightCall
No answers on this topic
Return on Investment
EasyVista
  • Provide support without any codes or passwords from users
  • Software inventory and version mismatch reporting
  • Deployment of updates and new software
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
SightCall
No answers on this topic
ScreenShots

SightCall for Customer Service Screenshots

Screenshot of Live video with AR support for any audio or chat session with simple invitation options. Agents stay on the chat record while escalating to real-time video, adding new visual insight alongside existing content to achieve rapid issue resolution on the spot.Screenshot of By blending the digital and physical worlds into a real-time collaborative environment, SightCall increases shared understanding to deliver stress-free and meaningful experiences for customers and employees alike.