All in one remote support tool with bonus features
Use Cases and Deployment Scope
We use Goverlan Reach as our everyday remote desktop support tool to provide assistance to end users. Its ad integration lets me see who's logged on where and quickly find the user session.
At the professional level, Goverlan Reach lets me do so much more than this, providing me with accurate reports on what software is installed and where and enabling the easy rollout of new software via MSI / script.
Pros
- Desktop support
- Process Automation
- Easily Customisable Reporting
Cons
- Occasional caching provides out of date information
- Basic license needs a little more
- Simplification of software removal would be nice
Most Important Features
- Remote Desktop
- Automation
- Reporting
Return on Investment
- Provide support without any codes or passwords from users
- Software inventory and version mismatch reporting
- Deployment of updates and new software
Alternatives Considered
TeamViewer, ISL Light, Splashtop and BeyondTrust Remote Support
Other Software Used
ISL Light, Qualys Cloud Platform, Site24x7 All-in-One Monitoring