Remote Desktop Manager vs. GoToMyPC

Well suited for employees (IT folks) that need to connect to multiple servers frequently and switch between those servers. in particular if not all are in the same domain or use the same OS (Windows/Linux, etc.) Less appropriate for users that only connect to a single remote device in particular if that is less frequent. The standard RDP solution is more than adequate for those users

Incentivized

I highly recommend GoToMyPC if you need to more than a mere data access, but need to virtually be sitting in front of a remote computer. The ability for the user on the other end to watch your actions is also very helpful

Incentivized

• Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
• Working from home logging onto office based machine.
• It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
• Speed and cost elements are critical here.

Incentivized

• I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
• I have access to all of my drives and programs as if I were sitting in my office.
• GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.

• Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
• Would be great if it could also connect to serverless SQL instances like Azure SQL
• If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works

Incentivized

• On occasion an email or a program document does not print at home.
• I save to hard drive at home and will have to log out of GoToMyPC to access the file on my external hard drive, email it, and the log back in. Not a big deal.

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle

Incentivized

The software is easy to use and intuitive for a team that already works with Cloud or Infrastructure, and it is easy to adapt for teams that use it. (TR) O software é fácil de usar e intuitivo para uma equipe que já trabalha com Nuvem ou Infraestrutura, e é fácil de adaptar para equipes que o utilizam.

Incentivized

Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.

Incentivized

I've never had a problem unless the host computer itself is having an issue - such as being off line.

The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection

Incentivized

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Incentivized

I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.

Incentivized

The implementation was completely successful. We had no issues!

It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.

Incentivized

I could detail what each one does, better or worst than Remote Desktop Manager, but the main thing is, RDM (Remote Desktop Manager) does everything other tools do, faster and more integrated than others. And still saves credentials that could be used by one or more connections, in a better way than other tools.

I have used some other programs that only allowed file retrieval, but I couldn't use some of the files because you had to have the program on the remote computer and, therefore, had limited use. I also tried using Windows remote capability but ran into issues that made it difficult for a non-IT person to easily deal with.

Incentivized

I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.

Incentivized

• A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
• We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.

• GoToMyPC has had a positive impact on my ROI as a small business.
• After completing the last questions, it appears that I am not fully utilizing all the features that are available and I could have an even greater experience if I am able to learn more about these unused offerings within GoToMyPC.

Incentivized