TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Deputy

    Score7 out of 10
    Small Businesses (1-50 employees)
    Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier. The Deputy platform enables users to schedule in line with demand, prepare accurate payroll, and communicate more clearly. Deputy streamlines employee admin, so teams can focus on what…

    $2.50

    per user

    Surfboard

    N/AN/ASurfboard headquartered in London offers tools for customer service teams to provide betterservice while improving team culture. Surfboard builds schedules to ensure users are on track to hit service targets while also working to reduce fatigue by rotating surfers to different tasks throughout the day. Users can create and customise activities for everything the user's team works on, from service to admin and development. Surfboard does the hard work to schedule activities at the right time to…

    $15

    per month per seat

    Pricing
    DeputySurfboard
    Editions & Modules
    Scheduling Only
    $2.50
    per user
    Scheduling, Time and Attendance
    $4.50
    per user
    Enterprise
    Custom pricing for enterprise clients
    per user
    Starters
    £15
    per month per seat
    Scalers
    £25
    per month per seat
    Offerings
    Pricing Offerings
    DeputySurfboard
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    DeputySurfboard
    Considered Both Products
    Deputy
    No answer on this topic
    Surfboard
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    384 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    362 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    365 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    320 Answers
    No answers on this topic
    Implementation went as expected
    91%
    Implementation went as expected
    347 Answers
    No answers on this topic
    Features
    DeputySurfboard
    Workforce Management Software Features
    Comparison of Workforce Management Software Features features of Deputy and Surfboard
    Feature
    Deputy
    6.0
    1 Ratings
    12% below category average
    Surfboard
    -
    Ratings
    Scheduling and Shift Management8.01 Ratings00 Ratings
    Workforce Reporting and Analytics5.01 Ratings00 Ratings
    Workforce Compliance Monitoring9.01 Ratings00 Ratings
    Mobile Accessibility10.01 Ratings00 Ratings
    Task Assignment and Tracking5.01 Ratings00 Ratings
    Forecasting and Resource Planning3.01 Ratings00 Ratings
    Staffing Forecasting and Resource Planning3.01 Ratings00 Ratings
    Shift Swapping and Time-Off Requests5.01 Ratings00 Ratings
    User Ratings
    DeputySurfboard
    Likelihood to Recommend
    7.7
    (409 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.8
    (46 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (404 ratings)
    -
    (0 ratings)
    Availability
    9.5
    (5 ratings)
    -
    (0 ratings)
    Performance
    9.2
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (30 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    10.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.2
    (398 ratings)
    -
    (0 ratings)
    Configurability
    7.8
    (6 ratings)
    -
    (0 ratings)
    Ease of integration
    6.7
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    9.3
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.8
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    DeputySurfboard
    Likelihood to Recommend
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    Pros
    Deputy
    • Employee Scheduling - So straightforward and easy to use! Love the copy & past feature!
    • Timekeeping - the App & Kiosk are perfect for employees to clock in and out in a matter of seconds
    • Company Communication - the Newsfeed feature makes it easy to keep everyone up to date on company announcements
    • Task Management - simple to use task lists help keep my team organized
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    Cons
    Deputy
    • Integration with various point of sale systems to pull sales data vs. scheduled and/or worked hours.
    • Ability to "re-invite, " change a password or fix an employee-level account if they didn't set things up correctly.
    • An easier way of loading all holidays or facility closure dates for the year. e.g. Google reminds you, Are you open for Thanksgiving this year?
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    Likelihood to Renew
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    Usability
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    Reliability and Availability
    Deputy
    We have never had a problem with deputy being unavailable
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    Performance
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    Support Rating
    Deputy
    Every time I have contacted support they have answered my question within the hour and solved every problem we have had. They follow up to make sure we are satisfied with our results which has been great when we are busy and get distracted
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    In-Person Training
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    Online Training
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    Implementation Rating
    Deputy
    It took me a bit to get all my staff input from our previous scheduling software. However, once all the information was there, everything went smoothly and we were able to start implementing Deputy right away. It did not take long to train my staff and have them comfortable with using the system.
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    Alternatives Considered
    Deputy
    For years we used TimeTrax systems but they were hard to use and required manual downloads of punches, networked setups, and we needed separate setups for each location. When evaluating cloud-based solutions we first tried TSheets, but the higher cost and lack of features made us choose Deputy. Our main complaint about the actual TSheets system was the IPads did not store punches when it first launched so if you lost internet it couldn't store the punches. When we were evaluating the system they were building a police station next door that resulted in intermittent internet outages and the kiosk app basically became a brick until the internet came back on.
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    Scalability
    Deputy
    We have gone from using deputy simply to schedule a couple of members of staff on coffee shop shifts, to also scheduling staff in the retail unit part of our business, to now also scheduling team days and having remote working staff start on schedule shifts to track their working hours.
    Incentivized
    Read full review
    Surfboard
    No answers on this topic
    Return on Investment
    Deputy
    No answers on this topic
    Surfboard
    No answers on this topic
    ScreenShots

    Deputy Screenshots

    Screenshot of Manage your business from your pocket.  See who is currently on the clock and who is late.Screenshot of What if someone doesn't show up for a shift? Find a replacement from your phone in seconds!Screenshot of Enterprise level experience in an elegantly designed iPad app.