Conte.ai vs. SAP Cloud for Social Engagement

I do not recommend Conte.ai and give them an one.

My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.

Incentivized

• Communicate across social media accounts (I.e. Facebook, Twitter & LinkedIn)
• Preexisting templates allow for efficient use of time when responding
• Access to real-time insight into key trends and topics

Incentivized

• Conte.ai's customer service team
• Conte.ai needs to build trust for major networks like Facebook

• Include other social network standard integrations.
• Possibility to create metrics and custom reports.

Incentivized

I do not feel Conte.ai is usable, so I give them a rating of one

I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better

Incentivized

I give them a one because I feel that Conte.ai's customer service is inadequate. When trying to find a solution, they say they will give me additional posts as compensation instead of a refund.

I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles

Incentivized

• SAP Cloud for Social Engagement's analytic capabilities proved far more financially viable than that of Cvent or Oracle's capabilities.
• SAP Cloud for Social Engagement allows me to find clients and vendors by targeting key words within social media messages and sort them by urgency and relevance. Having a better understanding of our client's wants and needs helps my company gain traction against our competitors.

Incentivized

• Negative ROI: I have lost business because of Conte.ai's broken system

• Rapid deployment.
• SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.
• Analytics capabilities.

Incentivized