SAP Cloud for Social Engagement

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Cloud for Social Engagement	Score 8.0 out of 10	N/A	Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SAP Cloud for Social Engagement
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SAP Cloud for Social Engagement

Features

SAP Cloud for Social Engagement

Listening/monitoring

Comparison of Listening/monitoring features of Product A and Product B
	SAP Cloud for Social Engagement 9.5 Ratings 21% above category average
Boolean keyword searches	10.00 Ratings
Filtering out noise/spam	9.00 Ratings
Sentiment analysis	10.00 Ratings
Broad channel coverage	9.00 Ratings

Publishing

Comparison of Publishing features of Product A and Product B
	SAP Cloud for Social Engagement 10.0 Ratings 22% above category average
Content planning and scheduling	10.00 Ratings
Audience targeting	10.00 Ratings
Content optimization	10.00 Ratings
Workflow management	10.00 Ratings

Engagement

Comparison of Engagement features of Product A and Product B
	SAP Cloud for Social Engagement 9.7 Ratings 20% above category average
Automated routing and prioritization	10.00 Ratings
Customer interaction histories	10.00 Ratings
Bulk actions	9.00 Ratings

Marketing

Comparison of Marketing features of Product A and Product B
	SAP Cloud for Social Engagement 10.0 Ratings 25% above category average
Lead generation	10.00 Ratings
Content marketing	10.00 Ratings
Paid media management	10.00 Ratings
Campaigns and promotions	10.00 Ratings

Channel coverage/integration

Comparison of Channel coverage/integration features of Product A and Product B
	SAP Cloud for Social Engagement 9.4 Ratings 11% above category average
Twitter	10.00 Ratings
Facebook	10.00 Ratings
LinkedIn	10.00 Ratings
Google+	8.00 Ratings
Instagram	10.00 Ratings
Pinterest	8.00 Ratings
YouTube	10.00 Ratings

Reporting/analytics

Comparison of Reporting/analytics features of Product A and Product B
	SAP Cloud for Social Engagement 10.0 Ratings 23% above category average
Campaign success analytics	10.00 Ratings
Real-time tracking	10.00 Ratings
Competitor analysis	10.00 Ratings

Account management

Comparison of Account management features of Product A and Product B
	SAP Cloud for Social Engagement 10.0 Ratings 22% above category average
Role-based user permissions & privileges	10.00 Ratings
Mobile access	10.00 Ratings

Best Alternatives
	SAP Cloud for Social Engagement
Small Businesses	CoSchedule Marketing Suite Score 10.0 out of 10
Medium-sized Companies	CoSchedule Marketing Suite Score 10.0 out of 10
Enterprises	Social Suite by Reputation.com Score 9.4 out of 10
All Alternatives	View all alternatives

User Ratings
	SAP Cloud for Social Engagement
Likelihood to Recommend	10.0 (0 ratings)
Usability	10.0 (0 ratings)
Support Rating	10.0 (0 ratings)

User Testimonials
	SAP Cloud for Social Engagement
Likelihood to Recommend	My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends. Incentivized Verified User Anonymous Read full review
Pros	Communicate across social media accounts (I.e. Facebook, Twitter & LinkedIn) Preexisting templates allow for efficient use of time when responding Access to real-time insight into key trends and topics Incentivized Verified User Anonymous Read full review
Cons	Include other social network standard integrations. Possibility to create metrics and custom reports. Incentivized Albano García Pelaz Manager Read full review
Usability	I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better Incentivized Verified User Anonymous Read full review
Support Rating	I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles Incentivized Verified User Anonymous Read full review
Alternatives Considered	SAP Cloud for Social Engagement's analytic capabilities proved far more financially viable than that of Cvent or Oracle's capabilities. SAP Cloud for Social Engagement allows me to find clients and vendors by targeting key words within social media messages and sort them by urgency and relevance. Having a better understanding of our client's wants and needs helps my company gain traction against our competitors. Incentivized Verified User Anonymous Read full review
Return on Investment	Rapid deployment. SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance. Analytics capabilities. Incentivized Albano García Pelaz Manager Read full review
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