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Constant Contact Lead Gen & CRM vs. Mautic (open source)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Constant Contact Lead Gen & CRM

    Score8 out of 10
    Small Businesses (1-50 employees)
    Constant Contact Advanced Automation helps users to send the right message at the right time, from Social to SMS and email to ecommerce. Multi-Channel Campaigns - Create comprehensive marketing campaigns with just a few clicks. The Campaign Builder tool can help launch a multi-channel campaign across email, social, and SMS. Pre-Built Automation Templates - Setup your automations quickly with pre-built automation templates to…

    $449

    per month

    Mautic

    Score9 out of 10
    N/AMautic Community Edition is an open source cross-channel campaign management software solution designed to enable users to build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. The open source edition is community supported. Support is available for Acquia Campaign Studio, which is based on Mautic technology acquired by Acquia in May 2019. Acquia Campaign Studio is available on the

    $0

    Pricing
    Constant Contact Lead Gen & CRMMautic
    Editions & Modules
    Lite
    $12
    per month
    Standard
    $35
    per month
    Premium
    $80
    per month
    Lead Gen & CRM
    Starting at $449
    per month
    Mautic Marketing Automation
    $0
    Offerings
    Pricing Offerings
    Constant Contact Lead Gen & CRMMautic
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsAbove pricing based on 5000 contacts.
    More Pricing Information
    Community Pulse
    Constant Contact Lead Gen & CRMMautic
    Considered Both Products
    Constant Contact
    Chose Constant Contact Lead Gen & CRM
    SharpSpring has more powerful features, although Mautic is slightly easier to use. But if you really want to get the most out of inbound marketing and connect both the marketing department and the sales department to it, SharpSpring is a must. That's one of the strongest sides …
    Incentivized
    Chose Constant Contact Lead Gen & CRM
    SharpSpring is functional and easy to set up for small teams. There could be better reporting functions and a better vision of the life of a lead. It is easy to learn too, so teams can expedite their marketing function timelines easily.

    I also think it would be an excellent tool …
    Incentivized
    Chose Constant Contact Lead Gen & CRM
    SharpSpring promises all but nothing complete. They build a software that you have to hire them to do all the things it should do. They have 3 levels of Certification: Silver, Gold and Platinum. I am Gold and the implementation of the software requires coding knowledge. The …
    Incentivized
    Chose Constant Contact Lead Gen & CRM
    Of the alternate products, SharpSpring was the best fit for our needs in the organization and we felt we could utilize this tool well. The pricing model was also the most straightforward and matched our needs the best.
    Incentivized
    Chose Constant Contact Lead Gen & CRM
    Sharpspring gets us most of the way there for a fraction of the cost compared to the big players.
    Incentivized
    Chose Constant Contact Lead Gen & CRM
    No commitment or contract, the user interface is a key point that made us choose them.
    We choose it for its flexibility and competitive price. We use it for lead nurturing, referrals, social marketing, and website visitor tracking. The feature customization has given us a lot of …
    Incentivized
    Acquia
    Chose Mautic
    Well, it's like the same tool, but with different features. Overall, it is a friendly tool, easy to use, reliable, and it protects private information. We love it as I said before, we recommend it. It's a great asset. Mautic has all you need for your marketing needs.
    Incentivized
    Chose Mautic
    Mautic's competitive advantage is cost. Other solutions can be prohibitively expensive, and some other marketing automation solutions I had used required costly up-front investment for onboarding. I chose Mautic because I had grown weary of the aggressive sales tactics and …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    145 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    144 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    149 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    125 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    126 Answers
    80%
    Implementation went as expected
    4 Answers
    Features
    Constant Contact Lead Gen & CRMMautic
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Constant Contact Lead Gen & CRM and Mautic (open source)
    Feature
    Constant Contact Lead Gen & CRM
    6.9
    510 Ratings
    10% below category average
    Mautic (open source)
    8.6
    9 Ratings
    12% above category average
    WYSIWYG email editor8.5470 Ratings8.08 Ratings
    Dynamic content6.0453 Ratings7.99 Ratings
    Ability to test dynamic content6.0434 Ratings7.99 Ratings
    Landing pages7.5442 Ratings9.57 Ratings
    A/B testing6.0397 Ratings9.08 Ratings
    Mobile optimization8.5428 Ratings8.58 Ratings
    Email deliverability reporting7.5498 Ratings8.59 Ratings
    List management6.5500 Ratings9.59 Ratings
    Triggered drip sequences6.0475 Ratings8.68 Ratings
    Lead Management
    Comparison of Lead Management features of Constant Contact Lead Gen & CRM and Mautic (open source)
    Feature
    Constant Contact Lead Gen & CRM
    7.3
    499 Ratings
    7% below category average
    Mautic (open source)
    8.4
    9 Ratings
    7% above category average
    Lead nurturing automation7.5486 Ratings8.59 Ratings
    Lead scoring and grading8.0492 Ratings8.59 Ratings
    Data quality management6.0468 Ratings8.57 Ratings
    Automated sales alerts and tasks7.5464 Ratings8.17 Ratings
    Campaign Management
    Comparison of Campaign Management features of Constant Contact Lead Gen & CRM and Mautic (open source)
    Feature
    Constant Contact Lead Gen & CRM
    6.5
    401 Ratings
    13% below category average
    Mautic (open source)
    8.6
    7 Ratings
    15% above category average
    Calendaring6.0339 Ratings8.17 Ratings
    Event/webinar marketing7.0319 Ratings9.16 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Constant Contact Lead Gen & CRM and Mautic (open source)
    Feature
    Constant Contact Lead Gen & CRM
    8.8
    379 Ratings
    16% above category average
    Mautic (open source)
    7.5
    6 Ratings
    0% below category average
    Social sharing and campaigns8.5318 Ratings7.55 Ratings
    Social profile integration9.0364 Ratings7.56 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Constant Contact Lead Gen & CRM and Mautic (open source)
    Feature
    Constant Contact Lead Gen & CRM
    5.0
    496 Ratings
    38% below category average
    Mautic (open source)
    8.9
    9 Ratings
    20% above category average
    Dashboards5.5488 Ratings9.19 Ratings
    Standard reports5.5488 Ratings9.19 Ratings
    Custom reports4.0449 Ratings8.67 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Constant Contact Lead Gen & CRM and Mautic (open source)
    Feature
    Constant Contact Lead Gen & CRM
    6.3
    468 Ratings
    17% below category average
    Mautic (open source)
    6.0
    9 Ratings
    22% below category average
    API7.5366 Ratings7.59 Ratings
    Role-based workflow & approvals6.0404 Ratings8.15 Ratings
    Customizability5.0440 Ratings7.97 Ratings
    Integration with Salesforce.com7.5219 Ratings4.65 Ratings
    Integration with Microsoft Dynamics CRM5.099 Ratings4.02 Ratings
    Integration with SugarCRM7.091 Ratings4.02 Ratings
    Best Alternatives
    Constant Contact Lead Gen & CRMMautic
    Small Businesses
    Vbout
    Score9.9 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Bloomreach - The Agentic Platform for Personalization
    Score8.4 out of 10
    Bloomreach - The Agentic Platform for Personalization
    Score8.4 out of 10
    Enterprises
    Iterable
    Score8.7 out of 10
    Iterable
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Constant Contact Lead Gen & CRMMautic
    Likelihood to Recommend
    8.0
    (524 ratings)
    10.0
    (9 ratings)
    Likelihood to Renew
    8.1
    (32 ratings)
    -
    (0 ratings)
    Usability
    7.5
    (72 ratings)
    -
    (0 ratings)
    Availability
    7.8
    (2 ratings)
    -
    (0 ratings)
    Performance
    3.2
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (71 ratings)
    -
    (0 ratings)
    Online Training
    4.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.5
    (10 ratings)
    -
    (0 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    4.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    2.9
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Constant Contact Lead Gen & CRMMautic
    Likelihood to Recommend
    Constant Contact
    Constant Contact is excellent for small businesses wanting a simple email to their customers and leads. We've found that it's not the most robust solution for more complex funnels involved in e-commerce or information publishing. For instance, setting up specific flows based on user behavior, VIP status, and other attributes is lacking.
    Incentivized
    Read full review
    Acquia
    Mautic is not Salesforce or Dynamics of course; it is hard to install, still buggy and you have to know what you're doing if you want to use it. But that is your admission fee to an always free system that does essentially all the same things as the pricey alternatives, does it effectively and gives you total control. Mautic was acquired by Acquia, the company behind Drupal, and has been making substantial upgrades since that seem to be accelerating. The system has an active user community, active development and will only get better, making it an excellent choice to grow with and build your own systems around and never be dependent on third parties
    Read full review
    Pros
    Constant Contact
    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review
    Acquia
    • Marketing email organization
    • Email tracking
    • Email automation
    • Contact management
    • Open rates
    • Delivery rates
    • A/B testing
    • Email sending
    • Unsubscribe management
    • SMTP management
    Read full review
    Cons
    Constant Contact
    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Incentivized
    Read full review
    Acquia
    • Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
    • More responsive form templates are needed.
    Incentivized
    Read full review
    Likelihood to Renew
    Constant Contact
    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Incentivized
    Read full review
    Acquia
    No answers on this topic
    Usability
    Constant Contact
    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Incentivized
    Read full review
    Acquia
    No answers on this topic
    Support Rating
    Constant Contact
    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Incentivized
    Read full review
    Acquia
    No answers on this topic
    Implementation Rating
    Constant Contact
    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Incentivized
    Read full review
    Acquia
    No answers on this topic
    Alternatives Considered
    Constant Contact
    Pros of SharpSpring:
    • Design unlimited custom fields
    • Can send content & templates to Sales to send in their reach-outs (Outlook extension)
    • Ad retargeting
    • Social listening tool
    • Social media scheduling
    • Email builder: dynamic content
    • Landing pages: dynamic content, rebrandable domain name
    • Chatbot Platform seems intuitive to use
    • Forms auto-complete for known visitors
    • Instant 2-way sync with Salesforce
    • Trigger automated workflows from social media
    • It was easy to receive demo, streamlined sales process
    SharpSpring: approx. $13,000 USD per year + $2,000 USD one-time for onboarding Pardot: $32,400 USD per year + $3,000 to $5,000 USD one-time for onboarding HubSpot: $20,381 USD per year + $3,000 USD one-time for onboarding Marketo: $29,015 USD per year + $4,500 USD one-time for onboarding
    Incentivized
    Read full review
    Acquia
    Infusionsoft, at the time I tested it, had a crazy editor--very unintuitive and not very clean. Mautic (open source) makes it much easier to build up campaigns. Besides that, it didn't provide what we needed to justify the lack of possibility to self-host it and the requirement to pay for it.
    Read full review
    Return on Investment
    Constant Contact
    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review
    Acquia
    • We made our ROI back within a year.
    • Fulfills our needs and our client's needs, our clients love it.
    • I would just add more templates to the email construction selection, other than that, it is just perfect.
    Incentivized
    Read full review
    ScreenShots

    Constant Contact Lead Gen & CRM Screenshots

    Screenshot of Get a multi-channel campaign in just a few clicks with the Campaign Builder. Make a few selections and AI does the campaign building for you.Screenshot of Use the power of the AI Content Generator to create content for emails, social posts, or SMS.Screenshot of Curate Advanced Automation workflows to make sure your marketing is always on - even when you're not.Screenshot of Reach your customers wherever they are with SMS Marketing.Screenshot of Plan and post your social media messaging across platforms with our Social Posting tool.Screenshot of Integrate with powerful tools to grow more using Constant Contact.