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Comm100 vs. Hoory AI

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Comm100

2 Reviews and Ratings

Hoory AI

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comm100

    Score8.2 out of 10
    		N/AComm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. Its solutions encompass Live Chat, Email, Ticketing & Messaging, AI Agent, AI Copilot and AI Insights, Comm100 to empower support teams to deliver personalized, real-time assistance across multiple channels. The Comm100 product suite simplifies workflows, boosts agent productivity, and provides insights through analytics. It is used…

    $39

    per month per user

    Hoory AI

    		N/A
    Small Businesses (1-50 employees)
    		Hoory AI is a virtual assistant that leverages artificial intelligence to enhance customer communication and tackle the common issues in customer service. Available around the clock, Hoory AI aims to improve the user experience by eliminating delays and frustrations typically associated with customer service interactions. Hoory AI also support agents through a shared inbox feature. Hoory AI also automates repetitive tasks, offers immediate responses, and provides personalized…

    $6

    per month per user

    Pricing
    Comm100Hoory AI
    Editions & Modules
    Live Chat Startup
    $39
    per month per agent
    Live Chat Plus
    $69
    per month per agent
    Personal
    $6
    per month per agent
    Startup
    $16
    per month per agent
    Team
    $26
    per month per agent
    Business
    $42
    per month per agent
    Offerings
    Pricing Offerings
    Comm100Hoory AI
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is available for annual pricing.Discount available for annual pricing.
    More Pricing Information
    Best Alternatives
    Comm100Hoory AI
    Small Businesses
    Olark
    Score10 out of 10
    Fin by Intercom
    Score8.5 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score8.3 out of 10
    Fin by Intercom
    Score8.5 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Azure AI Bot Service
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Comm100Hoory AI
    Likelihood to Recommend
    8.2
    (2 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Comm100Hoory AI
    Likelihood to Recommend
    Comm100
    Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Hoory AI
    No answers on this topic
    Pros
    Comm100
    • We have a live chat icon on the website, so users can easily contact us for instant support.
    • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
    Allan Wade
    Associate Sales Manager
    Read full review
    Hoory AI
    No answers on this topic
    Cons
    Comm100
    • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
    • If you know anything about computers, the training Comm100 provides is remedial.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Hoory AI
    No answers on this topic
    Usability
    Comm100
    Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Hoory AI
    No answers on this topic
    Support Rating
    Comm100
    Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Hoory AI
    No answers on this topic
    Alternatives Considered
    Comm100
    After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Hoory AI
    No answers on this topic
    Return on Investment
    Comm100
    • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
    Allan Wade
    Associate Sales Manager
    Read full review
    Hoory AI
    No answers on this topic
    ScreenShots

    Comm100 Screenshots

    Screenshot of Comm100 OmnichannelScreenshot of Comm100 Live ChatScreenshot of Comm100 AI AgentScreenshot of Comm100 AI CopilotScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis

    Hoory AI Screenshots

    Screenshot of the omnichannel Inbox that centralizes customer communications.Screenshot of the rule-based assistant used to visualize the user journey by carefully mapping the flow of customer interactions. The structure of each conversation is built with versatile building blocks, such as bubbles and input fields, logical action sequences, and integrations.Screenshot of the AI assistant that can be attached to omni-channel inboxes to maximize responses, automating interactions, and maintaining a synchronized approach across all customer messaging platforms.Screenshot of Hoory AI's stylization options, used to to match a brand identity by naming the widget, choosing an avatar option and setting up the right color schemeScreenshot of the rules to execute automated tasks.Screenshot of an example report that helps to achieve a deeper understanding of customer behavior