Comm100

Comm100

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Comm100	Score8.2 out of 10	N/A	Comm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. Its solutions encompass Live Chat, Email, Ticketing & Messaging, AI Agent, AI Copilot and AI Insights, Comm100 to empower support teams to deliver personalized, real-time assistance across multiple channels. The Comm100 product suite simplifies workflows, boosts agent productivity, and provides insights through analytics. It is used…	$39 per month per user

Pricing

Comm100

Live Chat Startup: $39
per month per agent
Live Chat Plus: $69
per month per agent

Pricing Offerings
Comm100
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

A discount is available for annual pricing.

Community Pulse
Key User Insights
	Comm100
Considered Both Products	Comm100 Rob Rasmussen Sr. Manager, Web & Visual Design in Marketing at Identiv (Consumer Electronics, 201-500 employees) Chose Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Best Alternatives
	Comm100
Small Businesses	Olark Score10 out of 10
Medium-sized Companies	Zoho SalesIQ Score8.3 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10
All Alternatives	View all alternatives

User Ratings
	Comm100
Likelihood to Recommend	8.2 (2 ratings)
Likelihood to Renew	8.2 (1 ratings)
Usability	9.1 (2 ratings)
Support Rating	7.3 (1 ratings)

User Testimonials
	Comm100
Likelihood to Recommend	Comm100 Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Pros	Comm100 We have a live chat icon on the website, so users can easily contact us for instant support. Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support. Allan Wade Associate Sales Manager Read full review
Cons	Comm100 Salesforce integration is good, but is a touch buggy, and is tough to diagnose. If you know anything about computers, the training Comm100 provides is remedial. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Usability	Comm100 Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Support Rating	Comm100 Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Alternatives Considered	Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Return on Investment	Comm100 Our download-to-purchase cycle increased by around 3% after applying the live chat system. Allan Wade Associate Sales Manager Read full review
ScreenShots	Comm100 Screenshots