CloudTalk vs. Koncert

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

It is well suited for representatives that like to do some 'call prep' because they can call from within the Lead/Contact record in the CRM. It is less appropriate for reps that are most concerned with 'speed'; there are other tools (including ones offered by ConnectLeader) that are much faster than Click Dialer.

Incentivized

• Very easy to setup and configure. It took literally a few minutes to start making our first calls.
• Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
• Great selection of virtual numbers for international calls.
• Great customer support team with quick replies.
• Call quality is generally good, especially for the price.

• Allows you to dial directly from Salesforce without having to dial the numbers by hand.
• You can choose from custom numbers based on the area you're calling, so you can use a local phone number which could increase your connect rate.
• Outstanding customer support. Any issues are solved or looked into immediately by their staff.

Incentivized

• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

Incentivized

• We wanted integration with a sales enablement tool like Salesloft so that we could track where a prospect was in a cadence. For instance, we'd call on some people, have conversations, and have to stop to remove them from the list we were working through. Had we had integration, we would've been able to know that prospect had a conversation with one of our reps, and not lose time combing through the lists after the fact.

Incentivized

It is working and affordable

Incentivized

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

We looked at ConnectAndSell, but preferred the pricing structure of CL CD. It just worked better for us, made more sense, and was cleaner.

We also liked some of the functionality on CL CD that we didn't feel we could find inside of C&S. They were mostly equal, but pricing was bigger determining factor, followed by some basic functionality (contact preview, etc....).

Incentivized

• With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals
• Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls

Incentivized

• Increases efficiency and makes it possible to make more calls in a given time frame.

Incentivized