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Cisco IP Phones vs. Cisco Unified Communications Manager (Call Manager)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco IP Phones

    Score6.8 out of 10
    N/ACisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.N/A

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
    Pricing
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing
    More Pricing Information
    Community Pulse
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Considered Both Products
    Cisco
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    64 Answers
    89%
    Would buy again
    24 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    52 Answers
    96%
    Delivers good value for the price
    25 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    63 Answers
    93%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    51 Answers
    95%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    53 Answers
    91%
    Implementation went as expected
    20 Answers
    Features
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Cloud PBX
    Comparison of Cloud PBX features of Cisco IP Phones and Cisco Unified Communications Manager (Call Manager)
    Feature
    Cisco IP Phones
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    9% below category average
    Hosted PBX00 Ratings9.021 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.130 Ratings
    User templates00 Ratings7.040 Ratings
    Call reports00 Ratings6.939 Ratings
    Directory of employee names00 Ratings8.640 Ratings
    Call Management
    Comparison of Call Management features of Cisco IP Phones and Cisco Unified Communications Manager (Call Manager)
    Feature
    Cisco IP Phones
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    2% below category average
    Answering rules00 Ratings9.043 Ratings
    Call recording00 Ratings7.027 Ratings
    Call park00 Ratings9.039 Ratings
    Call screening00 Ratings8.036 Ratings
    Message alerts00 Ratings8.139 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco IP Phones and Cisco Unified Communications Manager (Call Manager)
    Feature
    Cisco IP Phones
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    4% above category average
    Video conferencing00 Ratings8.631 Ratings
    Audio conferencing00 Ratings8.641 Ratings
    Video screen sharing00 Ratings7.016 Ratings
    Instant messaging00 Ratings9.019 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco IP Phones and Cisco Unified Communications Manager (Call Manager)
    Feature
    Cisco IP Phones
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    1% above category average
    Mobile app for iOS00 Ratings8.025 Ratings
    Mobile app for Android00 Ratings8.023 Ratings
    Best Alternatives
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Small Businesses
    No answers on this topic
    Zoom Phone
    Score9 out of 10
    Medium-sized Companies
    Polycom Trio
    Score9.1 out of 10
    Zoom Phone
    Score9 out of 10
    Enterprises
    Cisco Unified IP Phone 6900 Series
    Score7.9 out of 10
    Google Voice
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Likelihood to Recommend
    8.6
    (59 ratings)
    8.5
    (46 ratings)
    Likelihood to Renew
    8.5
    (2 ratings)
    10.0
    (2 ratings)
    Usability
    8.0
    (12 ratings)
    8.9
    (6 ratings)
    Support Rating
    9.0
    (45 ratings)
    8.0
    (14 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Cisco IP PhonesCisco Unified Communications Manager (Call Manager)
    Likelihood to Recommend
    Cisco
    We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
    Read full review
    Cisco
    Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
    Incentivized
    Read full review
    Pros
    Cisco
    • Vibrant display
    • Retains mute functionality between headset and speakerphone
    • Consistent and incredibly clear audio
    • Energy saving mode, during nighttime hours
    • Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted!
    • Variety of customizable ringtones
    • Supports up to 10 lines, if needed
    • Built-in camera provides quick and easy access to join any meeting or call in 720p HD
    Incentivized
    Read full review
    Cisco
    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Incentivized
    Read full review
    Cons
    Cisco
    • So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets.
    • Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions.
    Read full review
    Cisco
    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
    Incentivized
    Read full review
    Cisco
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Incentivized
    Read full review
    Usability
    Cisco
    Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
    Read full review
    Cisco
    The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
    Read full review
    Support Rating
    Cisco
    Cisco IP Phones support have met our business time to resolution, leading us to very low downtime, and allowed us to interact with our customers quicker and better and provide us with an adequate ROI. Cisco support has been within established SLA and the quality of support has been high leading to a high % of first touch resolutions.
    Incentivized
    Read full review
    Cisco
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Incentivized
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    Implementation Rating
    Cisco
    It's complex to set up but with the help of New Era we were able to do it quickly and efficiently
    Incentivized
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    Cisco
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
    Incentivized
    Read full review
    Cisco
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Incentivized
    Read full review
    Cisco
    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Incentivized
    Read full review
    ScreenShots

    Cisco IP Phones Screenshots

    Screenshot of Cisco IP Phone 8865 with One KEM, CharcoalProduct screenshotScreenshot of Cisco IP Phone 8800 Series Desk Family, charcoalScreenshot of Cisco IP Phone 8800 Series Desk Family, whiteScreenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, whiteScreenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white