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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco IP Phones

    Score6.8 out of 10
    N/ACisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.N/A
    Pricing
    Cisco IP Phones
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco IP Phones
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco IP Phones
    Considered Both Products
    Cisco
    Chose Cisco IP Phones
    These are software based devices they work good but not comparable to Cisco IP Phones. Those meetings software has various glitches which are took out in Cisco IP Phones.
    Incentivized
    Chose Cisco IP Phones
    Cisco has a wide range of products. We already use, Cisco switch, router, AP, Webex. We have trust on Cisco that it won't make us disappoint. It does it's job so well that we need not to think about it now and then for support and other faulty issue.
    Incentivized
    Chose Cisco IP Phones
    we change from yealink to cisco phone for the quality of the product, we had a bit of a hard time changing , due to the price of the total solution, given the licences etc.. we are happy for the quality and the centralize management.
    the 8800 series are good loking also so we …
    Incentivized
    Chose Cisco IP Phones
    We went with Cisco IP phones for better all round functionality for the purpose of our inbound call center with solid basic video and VOIP communications, mobile integration functionalities. We found Polycom Trio to have better audio functionality but the product to be geared …
    Incentivized
    Chose Cisco IP Phones
    Avaya does not deliver the functionalities of buttons like the Cisco IP Phones, fanvil also does not have advanced functionalities and neither does grandstream, all of these others have a slightly lower value but their durability is inferior, the material is a little weak and …
    Incentivized
    Chose Cisco IP Phones
    Cisco IP Phones were selected due to the following:
    1) The 100% compatibly with our existing infrastructure and with the Contact Centre software
    2) Ease of configuration
    Incentivized
    Chose Cisco IP Phones
    Return on investment is very important factor here for Cisco IP Phones. Cisco IP Phones having less cost compared to other traditional phones. And due to Power over ethernet capability it saving power also. Ranges are many in Cisco IP Phones, we can use whatever is best …
    Incentivized
    Chose Cisco IP Phones
    Cisco IP Phones has advance feature to them and call quality and easy to registration extension number that's why we use the Cisco IP Phones. It is very easy to use and looks wise good and affordable price compare to other phones.
    Incentivized
    Chose Cisco IP Phones
    Are more expensive then Yealink phones, for sure, but they are more stable speaking about software, are more stable on the calls, and the audio/video quality is really better.
    Incentivized
    Chose Cisco IP Phones
    Cisco IP Phones allow you to use built-in features as well as additional functionality in combination with other Cisco products (CUCM, CMS, Webex, Expressway).
    Incentivized
    Chose Cisco IP Phones
    Have not used any other IP Phones.
    Incentivized
    Chose Cisco IP Phones
    We have switched straight to Cisco IP Phones without any other considerations. We wanted our phones managed correctly with a reliable solution and this is where we landed. We did not need to check with other vendors or solutions to make this solution. We love what we have …
    Incentivized
    Chose Cisco IP Phones
    None of these other UC vendor products come close to the total package that Cisco has put together with the 8800 series Cisco IP Phones. The well thought out design, the ease of use, and the overall reliability of this phone is just too hard to match. I would easily recommend …
    Incentivized
    Chose Cisco IP Phones
    Cisco IP Phones were far superior in their offering of phones.
    Cisco was able to offer
    - phones with 8 lines with expansion up to 24 lines for operators.
    Incentivized
    Chose Cisco IP Phones
    Cisco IP Phone 6800 Series takes the place of "little brother" regarding the 7800 and 8800 Series. They lack some of the visuals and features and they are kept that way to fill every general spot that needs a desk phone these days. In a Cisco Flex language, it could be thought …
    Incentivized
    Chose Cisco IP Phones
    Reliability ofcourse. At the company for the phone solutions, we used to pitch either Cisco or LG based on the budget and 8800 was the recommended option because of the trust with the brand, the model and the longetivity as well. And since we were using it inhouse, it was easy …
    Incentivized
    Chose Cisco IP Phones
    When it comes to features, the 8800 beats them all. You have the option to select from different models to suite your situation.
    addons such as bluetooth connectivity, usb support, integrated camera, desktop or wall mount design, from a lobby phone to an executive series, the …
    Incentivized
    Chose Cisco IP Phones
    There are a number of features included as standard across the 7800 series, including wideband audio and echo cancellation. Overall, businesses should receive a high-quality communication experience when using one of Cisco’s 7800 VoIP handsets, as the company has worked hard to …
    Incentivized
    Chose Cisco IP Phones
    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that …
    Incentivized
    Chose Cisco IP Phones
    Avaya also presents a very worthy solution. However, the support options for Cisco are much better in the Caribbean. Therefore, when choosing a solution that provides a critical service such as voice communications, you need to consider after-sales support, warranty, and …
    Incentivized
    Chose Cisco IP Phones
    Better audio in Cisco does not require a reboot so often and better response time relates to latency.
    Incentivized
    Chose Cisco IP Phones
    Compared to the Grandstream phones, the Cisco phones are much better built and reliable. The extra costs are worth the benefits.
    Incentivized
    Chose Cisco IP Phones
    [The] reason for getting [the] Cisco 8800 series [as] we have already invested on the Cisco call servers.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    64 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    52 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    63 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    51 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    53 Answers
    Best Alternatives
    Cisco IP Phones
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    Polycom Trio
    Score9.1 out of 10
    Enterprises
    Cisco Unified IP Phone 6900 Series
    Score7.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Cisco IP Phones
    Likelihood to Recommend
    8.6
    (59 ratings)
    Likelihood to Renew
    8.5
    (2 ratings)
    Usability
    8.0
    (12 ratings)
    Support Rating
    9.0
    (45 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    User Testimonials
    Cisco IP Phones
    Likelihood to Recommend
    Cisco
    We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
    Read full review
    Pros
    Cisco
    • Vibrant display
    • Retains mute functionality between headset and speakerphone
    • Consistent and incredibly clear audio
    • Energy saving mode, during nighttime hours
    • Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted!
    • Variety of customizable ringtones
    • Supports up to 10 lines, if needed
    • Built-in camera provides quick and easy access to join any meeting or call in 720p HD
    Incentivized
    Read full review
    Cons
    Cisco
    • So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets.
    • Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions.
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    Likelihood to Renew
    Cisco
    i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
    Incentivized
    Read full review
    Usability
    Cisco
    Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
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    Support Rating
    Cisco
    Cisco IP Phones support have met our business time to resolution, leading us to very low downtime, and allowed us to interact with our customers quicker and better and provide us with an adequate ROI. Cisco support has been within established SLA and the quality of support has been high leading to a high % of first touch resolutions.
    Incentivized
    Read full review
    Implementation Rating
    Cisco
    It's complex to set up but with the help of New Era we were able to do it quickly and efficiently
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Incentivized
    Read full review
    ScreenShots

    Cisco IP Phones Screenshots

    Screenshot of Cisco IP Phone 8865 with One KEM, CharcoalProduct screenshotScreenshot of Cisco IP Phone 8800 Series Desk Family, charcoalScreenshot of Cisco IP Phone 8800 Series Desk Family, whiteScreenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, whiteScreenshot of Cisco IP Phone 8865 with IP 8800 Key Expansion Module, white