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Cisco Business Edition 6000 (discontinued) vs. Google Voice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Business Edition 6000 (discontinued)

    Score8.6 out of 10
    N/ACisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    Cisco Business Edition 6000 (discontinued)Google Voice
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    Cisco Business Edition 6000 (discontinued)Google Voice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Business Edition 6000 (discontinued)Google Voice
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    18 Answers
    98%
    Would buy again
    40 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    98%
    Delivers good value for the price
    39 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    18 Answers
    93%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    16 Answers
    93%
    Lived up to sales and marketing promises
    26 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    17 Answers
    97%
    Implementation went as expected
    34 Answers
    Features
    Cisco Business Edition 6000 (discontinued)Google Voice
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Business Edition 6000 (discontinued) and Google Voice
    Feature
    Cisco Business Edition 6000 (discontinued)
    8.6
    18 Ratings
    8% above category average
    Google Voice
    4.4
    51 Ratings
    58% below category average
    Hosted PBX8.010 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)9.116 Ratings5.226 Ratings
    User templates8.417 Ratings1.419 Ratings
    Call reports8.34 Ratings5.044 Ratings
    Directory of employee names9.116 Ratings1.725 Ratings
    Call Management
    Comparison of Call Management features of Cisco Business Edition 6000 (discontinued) and Google Voice
    Feature
    Cisco Business Edition 6000 (discontinued)
    8.8
    21 Ratings
    5% above category average
    Google Voice
    8.1
    65 Ratings
    3% below category average
    Answering rules8.819 Ratings8.044 Ratings
    Call recording9.115 Ratings10.051 Ratings
    Call park8.819 Ratings6.422 Ratings
    Call screening8.920 Ratings7.459 Ratings
    Message alerts8.419 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Business Edition 6000 (discontinued) and Google Voice
    Feature
    Cisco Business Edition 6000 (discontinued)
    8.7
    20 Ratings
    9% above category average
    Google Voice
    7.2
    43 Ratings
    10% below category average
    Video conferencing9.119 Ratings7.021 Ratings
    Audio conferencing8.820 Ratings7.038 Ratings
    Video screen sharing8.21 Ratings5.613 Ratings
    Instant messaging8.516 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Business Edition 6000 (discontinued) and Google Voice
    Feature
    Cisco Business Edition 6000 (discontinued)
    7.2
    15 Ratings
    10% below category average
    Google Voice
    5.0
    61 Ratings
    45% below category average
    Mobile app for iOS7.315 Ratings5.044 Ratings
    Mobile app for Android7.114 Ratings5.049 Ratings
    Best Alternatives
    Cisco Business Edition 6000 (discontinued)Google Voice
    Small Businesses
    Zoom Phone
    Score9 out of 10
    Zoom Phone
    Score9 out of 10
    Medium-sized Companies
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Enterprises
    Google Voice
    Score7.8 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Business Edition 6000 (discontinued)Google Voice
    Likelihood to Recommend
    8.5
    (21 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.3
    (7 ratings)
    Usability
    8.2
    (1 ratings)
    9.0
    (9 ratings)
    Support Rating
    9.4
    (19 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Cisco Business Edition 6000 (discontinued)Google Voice
    Likelihood to Recommend
    Discontinued Products
    Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
    with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
    Read full review
    Google
    In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • provides phone support for many models of phones and conferencing devices
    • provides full telephony support for pretty much any phone requirement including call centre options
    • 911 service dialing options and tracking
    • bundle pricing on voice, phone and server licensing
    Incentivized
    Read full review
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Include tools for inter-cluster migration, currently these are provided by 3rd parties
    • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
    Incentivized
    Read full review
    Google
    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
    Incentivized
    Read full review
    Google
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review
    Usability
    Discontinued Products
    BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
    Incentivized
    Read full review
    Google
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
    Incentivized
    Read full review
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
    Incentivized
    Read full review
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Discontinued Products
    No answers on this topic
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Professional Services
    Discontinued Products
    No answers on this topic
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Return on Investment
    Discontinued Products
    • Been easy to scale as our business has grown and from acquisitions
    • Been pretty easy to maintain the software and upgrade it over its lifetime to date
    • Software and license renewals are pretty straight forward
    • Adding newer model hardware to the system is pretty straight forward
    Incentivized
    Read full review
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    ScreenShots