Emburse Chrome River vs. Upside Business Travel

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Incentivized

Upside is well suited for businesses that have to change travel due to unforeseen business forces. It is well suited for small businesses that do not have administrative support needed to accommodate constant change. The Upside tools can be accessed from anywhere and support can take any issues on to help make the trip successful.

Incentivized

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Incentivized

• Upside Business Travel makes it easy to compare prices for hotels and flights.
• Upside Business Travel has a great rewards program and this is a nice incentive for those using the program.

Incentivized

• Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
• Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Incentivized

• Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
• Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.

Incentivized

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.

Incentivized

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

Incentivized

System runs normal pretty much all the time. Does not slow any other systems down.

Incentivized

I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.

Incentivized

The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.

Incentivized

The software is very user friendly, so the online training was easy to pickup for everyone.

Incentivized

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

Incentivized

The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River is supporting digital archiving

Incentivized

I've used Concur and Egencia in other companies. Upside is more user-friendly than Concur, which can sometimes be complicated with the number of menus you have to go through. It's so far ahead of the experience I had with Egencia, I can't even describe it. Egencia's customer service was hit or miss - to the point of being a running joke among the assistants. I've never had a problem with Upside's customer service.

Incentivized

It's very easy software to design to your needs.

Incentivized

• We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
• We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
• We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.

Incentivized

• It has streamlined the process for booking travel for our company.
• They send me reports instead of me having to create them on my own.
• It saves time at every turn.

Incentivized