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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Emburse Chrome River

    Score9.1 out of 10
    N/AChrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.N/A

    TravelBank

    Score3 out of 10
    N/ATravelBank, headquartered in San Francisco, offers their travel management for businesses, featuring booking management, travel policy management, spend tracking and management, and other features.

    $12

    per user/per month

    Pricing
    Emburse Chrome RiverTravelBank
    Editions & Modules
    No answers on this topic
    Expenses
    $12
    per user/per month
    Travel
    $15
    per month
    Premium Expenses and Travel
    Custom Pricing
    Offerings
    Pricing Offerings
    Emburse Chrome RiverTravelBank
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsWe offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.—
    More Pricing Information
    Community Pulse
    Emburse Chrome RiverTravelBank
    Considered Both Products
    Emburse
    No answer on this topic
    TravelBank
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    18 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    18 Answers
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    82%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    83%
    Implementation went as expected
    10 Answers
    No answers on this topic
    Features
    Emburse Chrome RiverTravelBank
    Expense Management
    Comparison of Expense Management features of Emburse Chrome River and TravelBank
    Feature
    Emburse Chrome River
    8.8
    3 Ratings
    2% above category average
    TravelBank
    -
    Ratings
    Employee Expense Reporting8.73 Ratings00 Ratings
    Corporate Card Reconciliation9.03 Ratings00 Ratings
    Payment Management
    Comparison of Payment Management features of Emburse Chrome River and TravelBank
    Feature
    Emburse Chrome River
    8.0
    3 Ratings
    2% below category average
    TravelBank
    -
    Ratings
    Customizable Approval Policies8.33 Ratings00 Ratings
    Financial Document Management5.01 Ratings00 Ratings
    Payment Status Tracking9.03 Ratings00 Ratings
    Payment Audit Trail9.02 Ratings00 Ratings
    Duplicate Bill Detection8.33 Ratings00 Ratings
    Advanced OCR8.52 Ratings00 Ratings
    Electronic Funds Transfer8.01 Ratings00 Ratings
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    Emburse Chrome RiverTravelBank
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    Dext
    Score9.8 out of 10
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    Score8.5 out of 10
    Medium-sized Companies
    BILL Spend & Expense
    Score8.9 out of 10
    Lola.com
    Score8 out of 10
    Enterprises
    Webexpenses
    Score9.2 out of 10
    Egencia
    Score1.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Emburse Chrome RiverTravelBank
    Likelihood to Recommend
    9.9
    (123 ratings)
    7.0
    (14 ratings)
    Likelihood to Renew
    9.8
    (18 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (107 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (113 ratings)
    7.8
    (6 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.8
    (7 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    6.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Emburse Chrome RiverTravelBank
    Likelihood to Recommend
    Emburse
    The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
    Incentivized
    Read full review
    TravelBank
    The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!
    Incentivized
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    Pros
    Emburse
    • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
    • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
    • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
    Incentivized
    Read full review
    TravelBank
    • TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50.
    Incentivized
    Read full review
    Cons
    Emburse
    • Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
    • Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
    Incentivized
    Read full review
    TravelBank
    • It was hard to find a good hotel in my budget.
    • I wish I could get the incentives back in cash.
    • I have trouble using the user interface and wish I could store my common searches easier bcecauseI usually only travel to one place.
    • They need to have a better search tool. Like, if a hotel is unavailable it still needs to come up in the search bar -- not necessarily on the map or home screen, but it would help to see all options if I search because for some reason a ton of hotels that I know have open rooms do not show up.
    Incentivized
    Read full review
    Likelihood to Renew
    Emburse
    Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
    Read full review
    TravelBank
    No answers on this topic
    Usability
    Emburse
    I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
    Incentivized
    Read full review
    TravelBank
    No answers on this topic
    Reliability and Availability
    Emburse
    The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
    Incentivized
    Read full review
    TravelBank
    No answers on this topic
    Performance
    Emburse
    System runs normal pretty much all the time. Does not slow any other systems down.
    Incentivized
    Read full review
    TravelBank
    No answers on this topic
    Support Rating
    Emburse
    This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
    Incentivized
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    TravelBank
    The TravelBank team came in for a Lunch and Learn, which was great! Our account team spent a lot of time walking through all of the features and capabilities of TravelBank, as well as tips and tricks for using the online platform and the app. This was tremendously helpful! Also, whenever we need to contact customer support if we are experiencing and difficulties, they are beyond responsive and very helpful!
    Incentivized
    Read full review
    Online Training
    Emburse
    The software is very user friendly, so the online training was easy to pickup for everyone.
    Incentivized
    Read full review
    TravelBank
    No answers on this topic
    Implementation Rating
    Emburse
    Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
    Incentivized
    Read full review
    TravelBank
    No answers on this topic
    Alternatives Considered
    Emburse
    It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
    Incentivized
    Read full review
    TravelBank
    It is much easier to use than Concur, but typically Concur is mandated to use. We also quickly tried other apps but found that TravelBank was the best. Other apps had issues in trying to recognize the amount if a tip was added and often failed. This is why I like entering in the actual value.
    Incentivized
    Read full review
    Scalability
    Emburse
    It's very easy software to design to your needs.
    Incentivized
    Read full review
    TravelBank
    No answers on this topic
    Return on Investment
    Emburse
    • We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
    • We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
    • We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
    Incentivized
    Read full review
    TravelBank
    • I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank.
    • We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at.
    Incentivized
    Read full review
    ScreenShots

    Emburse Chrome River Screenshots

    Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click