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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.4 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    Chrome Remote DesktopTeamViewer
    Editions & Modules
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Chrome Remote DesktopTeamViewer
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopTeamViewer
    Considered Both Products
    Google
    Chose Chrome Remote Desktop
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I …
    Incentivized
    Chose Chrome Remote Desktop
    I loved working with Chrome rather than TeamViewer as It gives me better and more features.
    Incentivized
    Chose Chrome Remote Desktop
    TeamViewer is good but it won't let you connect to your devices as seamlessly as Chrome Remote Desktop does. Also, TeamViewer is pricey. Some of our non-technical users faced slight challenges learning on how to operate TeamViewer, which definitely is not the case ever since we …
    Incentivized
    Chose Chrome Remote Desktop
    TeamViewer is much easier for less tech-savvy users to set up, and you can walk them through it over the phone if necessary ("Just google 'TeamViewer' and click 'Download'". However, TeamViewer wants to update VERY regularly and sometimes doesn't connect reliably. We've never …
    Incentivized
    Chose Chrome Remote Desktop
    I would say it Chrome is good for a person to gain access to their machine. Were as TeamViewer is good for IT team to access a Users machine.
    Incentivized
    Chose Chrome Remote Desktop
    Chrome Remote Desktop can measure up to that with better resolution adaptation. Other than that it's a good program
    Incentivized
    Chose Chrome Remote Desktop
    No one can beat Chrome Remote Desktop's price! But that price (free) means something--missing features, limited support. For true business use, access to multiple machines, robust support, etc., I'd go with one of the more expensive options.
    Incentivized
    Chose Chrome Remote Desktop
    We selected Chrome Remote Desktop because it was a free alternative that gives us the functionalities that we need.
    Incentivized
    Chose Chrome Remote Desktop
    It's a free client-less solution that is simple to use. It does require Chrome installed and the agent installed to make it work.
    Incentivized
    Chose Chrome Remote Desktop
    Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, …
    Incentivized
    Chose Chrome Remote Desktop
    This has pretty relevant tools in assisting as well.
    Incentivized
    Chose Chrome Remote Desktop
    Chrome Remote Desktop compliments the Google for Work Admin suites perfectly, you can deploy this application to all your devices via policy from google, it's easy to use from the operators point of view and allows for a quick seamless connection to your device, the cost is …
    Incentivized
    TeamViewer
    Chose TeamViewer
    Its simple to use and secure. AnyDesk is pretty open and if you are not very careful anyone can connect who has your username, to keep yourself secure you need to check if you have turned off those settings and if any desk is working or not. Chrome Remote Desktop is good too …
    Incentivized
    Chose TeamViewer
    Far more robust than the other basic options we've used as this is meant for a corporate environment where it supports multiple devices and users. The general device management is helpful and it is less taxing on computing resources to use as compared to things like Teams or Ch…
    Incentivized
    Chose TeamViewer
    In past years there was little competition in the remote assistance market, TeamViewer was the only viable option. These days, Quick Assist, is included with Windows 11 for free. AnyDesk is as good as TeamViewer for a third of the price. If you're a bit tech savvy, you can …
    Incentivized
    Chose TeamViewer
    I find that TeamViewer is easy to install and set up on most devices. It is free (for personal use) which gives it an edge over Apple Remote Desktop. It is also available to access Windows and Mac computers which is an edge over Apple Remote Desktop. Chrome Remote Desktop …
    Incentivized
    Chose TeamViewer
    Very easy, no advanced config needed. Highly reliable even on low bandwidth. Strong encryption, 2fA session logging. Work on cross-platfrom like windows, Linux, macOS etc. Smooth even under average network. Session recording, unattended accessc and chat. Strong enterprise …
    Incentivized
    Chose TeamViewer
    I am using above listed software's. TeamViewer is best for IT Teams for remote troubleshooting. It has advance features like file transfer, session recording and multidevice support. It is secured and trusted platform as using this from so many years. It provides cross platform …
    Incentivized
    Chose TeamViewer
    For our purposes, each is roughly equivalent in features and usability. I do actually use all three of them and have used TeamViewer primarily when jointly supporting clients with other contractors.
    Incentivized
    Chose TeamViewer
    We selected TeamViewer due to its unique suite of features. Comparing connection latency with other platforms, TeamViewer outperformed them while being more performant, using fewer system resources. Unlike other platforms, which keep alerts about usage plans and advertise the …
    Incentivized
    Chose TeamViewer
    TeamViewer includes extensive features like remote control, file transfer, remote printing, session recording, and remote access to unattended devices.
    Incentivized
    Chose TeamViewer
    TeamViewer stands out as the Free and best solution for remote accessing devices across operating systems. TeamViewer offers several remote access features that fit the unique needs for all kinds of users. Teamviewer also allows users to record their remote access sessions inc …
    Incentivized
    Chose TeamViewer
    Hands down TeamViewer is the easiest to use and most robust remote solution.
    Incentivized
    Chose TeamViewer
    more options with TeamViewer
    Incentivized
    Chose TeamViewer
    Having a unified experience across operating systems and versions of operating systems has been helpful.
    Incentivized
    Chose TeamViewer
    So far, I've used the software described above, but I prefer TeamViewer because it easily solves our problem and has a user-friendly interface. Because of the various features that TeamViewer offers, it outperforms other programs on the market for accessing remote devices. The …
    Incentivized
    Chose TeamViewer
    1) TeamViewer has multi-platform support
    2) It has file sharing
    3) Allows easy-communication with chat and call
    Incentivized
    Chose TeamViewer
    TeamViewer offers a decent price listing. However, free software like AnyDesk offers faster transfer rates, fluidity while connected to the host ensuring safe communication. The remote desktop software also offers prices and licenses for organizations or companies which enables …
    Incentivized
    Chose TeamViewer
    Ease of use. Speed of deployment.
    Incentivized
    Chose TeamViewer
    The ease of use and application compatibility made the choice an easy one. The quick support module allows us to support our agents without the need for installation, which a lot of users appreciate. Connecting using an ID and password is much easier than trying to configure …
    Incentivized
    Chose TeamViewer
    Well, those these other programs are useful in their own ways, TeamViewer is the most well known and not for no reason. TeamViewer provides the ability to have the unattended access, the chat support, the mobile usage if necessary, and the speed at which you can connect to …
    Incentivized
    Chose TeamViewer
    TeamViewer is easy to configure even on our own compared to other similar solutions. It has a higher revenue generation because it leads to more potential leads. It is very easy to integrate with other software that our organization uses. It is also very user-friendly since it …
    Incentivized
    Chose TeamViewer
    Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste …
    Incentivized
    Chose TeamViewer
    Along with TeamViewer we tested LogMeIn and RemotePC. In our environment we found LogMeIn offers a poorer user experience with more lag in the remote sessions in several circumstances, which was not the case with TeamViewer.
    We also tested RemotePC. RemotePC is a fair tool, …
    Incentivized
    Chose TeamViewer
    TeamViewer has been widely used in the market since 2005, and it is the most popular remote control software. Its pricing plans are suitable for small to large enterprises. The software can be used for meetings and files transfer. It can also be used freely for non commercial …
    Incentivized
    Chose TeamViewer
    Overall pricing, functionality, and low learning curve make it a solid saas choice depending on what you need.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    10 Answers
    88%
    Would buy again
    313 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    87%
    Delivers good value for the price
    290 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    96%
    Happy with the feature set
    342 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    90%
    Lived up to sales and marketing promises
    234 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    96%
    Implementation went as expected
    290 Answers
    TrustRadius Insights
    Chrome Remote DesktopTeamViewer
    Highlights

    TrustRadius
    Research Team Insight
    Published

    TeamViewer and Chrome Remote Desktop are remote desktop tools. Both let users access devices remotely and can be used free, though TeamViewer requires a license for commercial use. Commonly used for troubleshooting and technical support, both solutions can be used by individuals who want to use a mobile device to access their primary computer. TeamViewer requires a license for commercial use but it has a far larger feature set than Chrome Remote Desktop. Both solutions are used by businesses of all sizes, though TeamViewer can support more business use cases and is more frequently deployed across business or enterprise environments.

    Features

    Both TeamViewer and Chrome Remote Desktop allow users to remotely access connected devices and share a screen, without spending any money.

    Chrome Remote Desktop is lightweight, fast, and easy to set up. There’s a 100 device limit on how many devices can be managed with the software, making it a popular choice for users with multiple devices who need a simple, straightforward remote desktop interface, or who need to share a screen. For security-conscious users, Chrome Remote Desktop uses a PIN to verify connections.

    Beyond free access, TeamViewer provides features to cater to full-service technical support teams that Chrome Remote Desktop does not. Users can take advantage of integrated chat, cross-device file-sharing, remote wake-up and installation, and clipboard syncing. TeamViewer also includes custom-branded SOS buttons that can be installed on end-user devices, giving them one-click access to remote support teams. Overall, TeamViewer is focused on giving remote support staff all the tools they need to quickly and efficiently solve their customers’ problems.

    Limitations

    However, TeamViewer and Chrome Remote Desktop each have their limitations. Consider the drawbacks of each before choosing a solution.

    Chrome Remote Desktop lacks the full feature set of TeamViewer, but some users have other complaints with the software. The tool requires a Google account and requires the use of Google Chrome. Some users have encountered RAM spikes while using the software, and others have issues with multi-monitor setups. Chrome Remote Desktop isn’t under active development, meaning that bugs and other frustrations may take a long time to be fixed – if they get fixed at all.

    TeamViewer, on the other hand, can be resource intensive and requires a high-bandwidth connection to work properly. Some users have also complained about limitations on file transfer sizes, while others encountered problems when trying to create a remote session between devices running different versions of TeamViewer. The most common complaint, however, was about pricing and business practices. Many customers were frustrated by the fine print of TeamViewer’s subscription agreement and found it difficult or impossible to cancel their subscription when they wanted to. If you use TeamViewer, be sure to carefully read and understand their subscription terms.

    Pricing

    TeamViewer offers 3 tiers of pricing. The Business plan is $50.90 per month and allows one user to manage up to 200 devices. The Premium plan is $102.90 per month and allows up to 15 users to manage a total of 300 devices, with one session active at a time. Lastly, the Corporate plan is $206.90 per month and allows up to 30 users to manage up to 500 devices, with up to three sessions active at a time.

    Chrome Remote Desktop is free to use for anyone with a Google account.

    Features
    Chrome Remote DesktopTeamViewer
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and TeamViewer
    Feature
    Chrome Remote Desktop
    8.4
    18 Ratings
    4% above category average
    TeamViewer
    8.4
    470 Ratings
    4% below category average
    Screen sharing6.017 Ratings00 Ratings
    File transfer8.09 Ratings8.7440 Ratings
    Instant message8.05 Ratings8.5406 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings00 Ratings
    Access to sleeping/powered-off computers7.08 Ratings7.9305 Ratings
    Over-the-Internet remote session10.018 Ratings00 Ratings
    Initiate remote control from mobile8.016 Ratings00 Ratings
    Remote management of servers & workstations9.016 Ratings00 Ratings
    Remote Active Directory® management9.04 Ratings00 Ratings
    Centralized management dashboard9.08 Ratings00 Ratings
    Session record9.05 Ratings8.5307 Ratings
    Annotations9.04 Ratings7.387 Ratings
    Monitoring and Alerts9.04 Ratings00 Ratings
    Multi-platform remote control7.013 Ratings00 Ratings
    Best Alternatives
    Chrome Remote DesktopTeamViewer
    Small Businesses
    N-able Take Control
    Score8.6 out of 10
    No answers on this topic
    Medium-sized Companies
    Remote Desktop Manager
    Score9 out of 10
    BeyondTrust Remote Support
    Score8.8 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    BeyondTrust Remote Support
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chrome Remote DesktopTeamViewer
    Likelihood to Recommend
    9.0
    (18 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    10.0
    (64 ratings)
    Usability
    9.0
    (4 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    3.8
    (7 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)
    User Testimonials
    Chrome Remote DesktopTeamViewer
    Likelihood to Recommend
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
    Read full review
    TeamViewer
    If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
    Incentivized
    Read full review
    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
    Read full review
    TeamViewer
    • Quick support is an nice feature to make it easy for the end user to download and use
    • Easy to connect using numbers
    • The connection is always good when connected to an end user
    • The tool is easy to use, the buttons are easy to understand what the use for it is
    Incentivized
    Read full review
    Cons
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
    Read full review
    TeamViewer
    • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
    • Pricing tier for small teams can be improved.
    • Live subtitles for audio from remote device can be implemented.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Google
    No answers on this topic
    TeamViewer
    Always available if setup correctly.
    Incentivized
    Read full review
    Performance
    Google
    No answers on this topic
    TeamViewer
    The application is built on VNC which is a very stable technology.
    Read full review
    Support Rating
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Google
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Google
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Google
    None, its quick and easy
    Incentivized
    Read full review
    TeamViewer
    We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
    Read full review
    Alternatives Considered
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
    Read full review
    TeamViewer
    AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
    Incentivized
    Read full review
    Scalability
    Google
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
    Read full review
    TeamViewer
    Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
    • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
    • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
    • We can work from home or support our service technicians on the field any place, any time.
    Incentivized
    Read full review
    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations