Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.
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LogMeIn Rescue
Score8.7 out of 10
N/A
LogMeIn Rescue is a remote
support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
Software Engineer in Information Technology at Northwest Bank Technology (Computer Software, 1-10 employees)
Chose Chrome Remote Desktop
Bomgar is probably one of the best support/Unattended remote access solutions out there. LogMeIn is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior Account Executive in Sales at Codero Hosting (Telecommunications, 51-200 employees)
Chose Chrome Remote Desktop
Hands down Chrome Remote Desktop is the best option available if you find yourself mobile and without access to a laptop/PC. In some cases, I would say that this application outperforms the native Windows Remote Desktop application. However, there are some features missing, …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For end-user support, LogMeIn Rescue has worked better than any of them. Several of these are not good when users do not already have the client software …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Licensed Agent at Insurance Piggybank (Insurance, 1-10 employees)
Chose LogMeIn Rescue
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director Of Information Technology in Information Technology at Mercy Flight Inc. (Health, Wellness and Fitness, 51-200 employees)
Chose LogMeIn Rescue
I was horrible, this was not by ANY means an easy-to-use product to support end-users. We attempted several times to utilize that and possibly switch from Rescue, however, it is NOT user friendly at all, the end-users had to be walked through step by step the process to use it,
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Tecnico de Formación y Sistemas de RRHH in Human Resources at UCI - Unión de Créditos Inmobiliarios (Financial Services, 501-1000 employees)
Chose LogMeIn Rescue
LogMeIn Rescue is a more complete tool with lots of tools and possibilities. It is always a dedicated software that is more complete than the native software in other systems.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Owner in Information Technology at MCC-WEB (Computer & Network Security, 1-10 employees)
Chose LogMeIn Rescue
The software is very commercial and professional. TeamViewer is the big competition for LogMeIn Rescue, but they are more targeted on the home user wanting to get access to their home computer. Whereas LogMeIn Rescue targets this true remote support solution for companies that …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Systems Engineer in Information Technology at New Millennium Building System (Mining & Metals, 501-1000 employees)
Chose LogMeIn Rescue
Compared to competitors, Rescue excels in the speed of connection and file transfers it offers. However, it's management and organization leaves much to be desired.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
I wasn't apart of the decision making process for LogMeIn but I think it's great since it provides information regarding the workstation and it has great tools for capturing information. The mobile aspect of the tool is lacking but still useful in some aspects. Overall, I think …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn is a fuller featured product that does everything I need it to.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Technical Support Manager in Professional Services at Konica Minolta Business Solutions U.S.A., Inc. (Information Technology and Services, 10,001+ employees)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior Director, Technical Services in Customer Service at Digital Pharmacist Inc. (Computer Software, 51-200 employees)
Chose LogMeIn Rescue
Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Quality Specialist in Information Technology at UHS (Hospital & Health Care, 11-50 employees)
Chose LogMeIn Rescue
It is has been used in the industry for several years and has been adopted by most companies as the sole source of systems troubleshooting for Tier 1 -3 support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
Increase FCR "First Call Resolution" if you have this within your SLA
Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
