LogMeIn Rescue is a remote
support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
$1,299
per year
Pricing
LogMeIn Rescue
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Rescue
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
—
More Pricing Information
Community Pulse
LogMeIn Rescue
Considered Both Products
GoTo (formerly LogMeIn)
Verified User
Chose LogMeIn Rescue
As said before LogMeIn Rescue is much more intuitive and easy to use than the competition, I much prefer to use LogMeIn Rescue because it is much better in terms of settings and design choices, thank you for the work LogMeIn Rescue you are the professionals you think you are, …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Support Engineer in Information Technology at Tech Mahindra (Information Technology & Services, 5001-10,000 employees)
Chose LogMeIn Rescue
LogMeIn Rescue in was faster and much more user friendly than netop as well as netop was more complex setup and even complex for users as they needed to provided full ip address. UI was not clear at all for user or technicians making the learning curve steeper in Netop case.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn Rescue allows you to copy and paste from one pc to another. Quick Assist does not allow this.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Implementation manager in Customer Service at Epos Now (Telecommunications, 51-200 employees)
Chose LogMeIn Rescue
I have never used any other mirroring system. I would not know how they compete but I do know LogMeIn Rescue is great but needs some fixing on bugs and capabilities with how fast the system moves especially because the whole point is to fix and help fastly and in a timely manner.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
More options for agents to assist and easier to navigate around the desktop application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
I haven't used other products, this one does exactly what I need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Product Support Agent in Customer Service at Real Page India Pvt. Ltd. (Information Technology & Services, 10,001+ employees)
Chose LogMeIn Rescue
Being in Product Support in the company, I require to get access to customer's screenshare and help resolve the issues that they face. So LogMeIn Rescue offers such a user-friendly application with minimal efforts to get those access with all the permissions and help resolve …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Support Engineer in Information Technology at Skinners Sheds Ltd (Retail, 51-200 employees)
Chose LogMeIn Rescue
It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
ScreenConnect is a superior product, and we ended up choosing it over LogMeIn Rescue by Goto.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Administrator in Information Technology at PraxiPower, Inc. (Education Management, 11-50 employees)
Chose LogMeIn Rescue
Prior to LogMeIn Rescue we used Go To Assist. However, Go To Assist did not offer everything we needed in order to be able to support our clients. Since the switch to LogMeIn Rescue, we have many more options that allow us to not only better assist our clients, but to do so …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like AnyDesk, which is not …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Bomgar does a better job with Mac machines. When a remote connection freezes on LMi, we will switch to bomgar. Bomgar also allows monitoring of customer support systems where LMI does not.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
My primary tool for remote connections is via GFI preinstalled on client PCs. So I primarily use Logmein Rescue for ad-hoc situations. I do also use Microsoft Quick Assist but I find some end users have trouble with that as it sometimes requires them to sign in. Not all end …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed. The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
Increase FCR "First Call Resolution" if you have this within your SLA
Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
