BrightGauge vs. Qrvey

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

For our use case, its hands down the ability to embed visualizations onto our platform. We have an intelligence platform that provides different types of insights that follow a specific user flow. We need a platform that could not only visualize our data but help automate our data processing workflows. Other analytics platforms that we have used in the past make it extremely difficult to do the same thing.

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• The platform deploys to our AWS instance which gave us the ability to manage ourselves
• The feature of easily embedding visualizations into other applications
• The powerful features like workflow automation

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Merges between heterogenous datasets can occasionally be problematic
• The dashboards/pages are already very powerful, but more interactive elements would always be welcome.
• The administration of a Qrvey instance and underlying datastore can sometimes be complex, but the Admin app helps make this a smooth process.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

Qrvey isn't just an analytics tool or a survey tool. It's a one-stop-shop for surveys, analytics, and automation. If you need all or most of this functionality, Qrvey can be a better solution than standing up three tools and getting them to work well together. Looking at just analytics, Qrvey is excellent for embedded analytics on AWS. If you need to put a chart or a chart/dashboard builder in your website or web app, Qrvey makes this process very straightforward.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• In one implementation, Qrvey helped our customer quickly achieve feature parity with competitors, reducing churn.

Incentivized