BrightGauge vs. QlikView

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

Sales data validations have helped manage our justifications in the past, especially with regard to new product development and new business introduction. It has also been helpful in identifying trends with business impact and direction specific to quarter and monthly sales from ERP data as well as decisions to purchase equipment of staffing based on run rates and product demand.

One thing that can get out of hand is data output - if you aren't careful in your query, you may be overloaded with data dumps and drown in the amount of info you have to filter through. This is a user caution, not a comment on the software itself.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• QlikView has a simple, relational data model that's REALLY fast. Filtering and changing data is dead simple results are almost immediately available.
• The free version of Qlikview is almost completely featured, so you roll a pro-level product out to an entire department for really cheap.
• QlikView is really flexible--if you can imagine it, you can build it.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• We found that QlikView can be a bit slow in supporting some forms of encryption. It is web-based and we needed to upgrade all of our server to not support the older SSL and TLS 1 protocols, only support TLS 1.2 and TLS 1.3. However, QlikView could not run with TLS 1.2 and TLS 1.3. We had to wait over six months to get a version that would handle the newer TLS versions.
• There are so many options with QlikView that you can get lost when developing a visualization. There are still items I have not yet figured out, such as labeling a graph with the name of a selected detail item.
• QlikView works by pulling the data it is going to use for visualization into its database. I am a security reviewer and I need to make certain that PII and PHI is not pulled by QlikView for a visualization, otherwise this could become a reportable indecent.

Incentivized

Ease of use, ability to load from pretty much any data source. today I created an application that loaded time sheets from excel that are not in a table format. With Qlik's "enable transformation steps" I was able to automate loads of multiple spreadsheets and multiple tabs easily. Could not do that with any other tool.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

I do think there is a steep learning curve to the program and that it requires a high level of experience or a data scientist background to fully take advantage and implement dashboards, and users will require ongoing training to maximize ROI, but it is absolutely worth it considering the impact it can make on an organization.

Incentivized

QlikView server is very stable, with minimal errors and rare outages.

Incentivized

The scripting option gives me options to connect to different databases with ease

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

The documentation presented by QlikView is very clear and exact. This makes the process of implementation more easy. If any questions arise while creating the reports it is very easy to access the QlikView documents through the internet. QlikView also has a Qlik Community, full of different questions and answers. This helps a lot to resolve issues even without contacting the support team.

Incentivized

My team attended, but I cannot myself rate, but I think it was good as they've successfully launched a training program at our company themselves for users. It was 3-4 day training.

Training was as expected. The demo environments tend to be more fully featured that our own environment, but the training was clear and well delivered.

It has taken some time to get used to Qlikview and the backend team behind it. From understanding the new regulations on using less images and also pushing for more tools (such as full compatibility on desktop, laptop, ipad, phone). We were given training on this and have helpful tips to find analytics behind Qlikview but it is very much also a learn as you implement system.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

With QlikView and Qlik Sense the users can answer their own questions more interactively. They also can build their own visualizations without waiting [for] someone from IT to create a new report. The users can navigate through the data finding out relevant information. Through QlikView color code, users can get aware of the relationship between the different data points.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Speed to market is the really big thing. You can attach to multiple data sources quickly and build a consumable model for a dashboard. It doesn’t require IT talent to build. We have built more dashboards and added more users in the last year, then in our entire history. I was at a company of 30k+ employees before, and we didn't have near this level of BI adoption.
• As a result, we are seeing benefits across business function. For example, within sales, our pipeline has much more visibility. It allows for much faster decisions on things like quotas. One of our biggest power users is in sales ops. She feels her dashboards load 10x faster than our previous tool and she can make changes on the fly.