BrightGauge vs. Logi Composer

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

My marketing team depends on this tool to get insights from our customers and an audience that is interested in our products and services. It is customizable and has easily given us room to modify it to suit our demands. The GUI has simple operations techniques that can be easily mastered by new beginner users. It has helped us incorporate all our marketing techniques and control them from one central source.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• The tools are amazing , text-based code is small in size and easy to distribute to remote sites for a solution if required.
• Developer-grade debugging capabilities greatly assist in isolating issues for quick remediation
• The features are amazing and it offers a broad rage of solution
• It is fast to use and really allow you to explore the data and experiment, i like how rapidly you can play drill down.

Incentivized

• Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
• Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
• Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.

Incentivized

• Logi Composer should be free for trial period for the student so that they can learn and explore.
• Logi Composer should do some version controlling of the application.
• Should create Mobile application so that User can check their analysis easily.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful!

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

Low code platform. Build lightning-fast embedded analytics experiences while accelerating time-to-value – without requiring additional engineering resources.

Incentivized

• We were purchased by a large PE firm because we could easily show CSAT ratings.
• The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
• We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.

Incentivized

• Logi Analytics has proven to be a very easy-to-use, reliable, and fast-promoting item, especially for quick improvements and outstanding help. The handy dashboard takes into account the ease of setting up and forming a new board. The logical matrix provides the value that end customers need and enables a single report to provide value to meet the diverse needs of many customers. I also had the opportunity to use this amazing tool to achieve most of my report customization goals.

Incentivized