BrightGauge vs. Kibana

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

Great for teams big and small that want a single pane of glass for understanding their systems, from dev, to staging, to production. Well-suited for teams that need to preserve logs for long-term compliance reasons, and also mine their logs for useful operational insights. Highly recommended as both an open source project and a commercial offering with fantastic paid support.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• searching
• near real-time

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Improved tutorial/ user guidance
• Improved labeling for sources
• Ease of login and sharing with coworkers

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Its usability is generally good and it provides teams with a basic to intermediate understanding about data visualization. It is very user-friendly when it comes to creating dashboards. The UI is very good and simple. Its integration with other tools for alerting and reporting is amazing. But its advance features have a learning curve and a first timer needs some time to use the advance features.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I have not contacted Kibana support.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

Well when it comes to using Kibana when compared to Datadog, I can say that Kibana is pretty [...] cheap. Apart from APM and Datadog hosted agents, Kibana gives a good competition to Datadog for real time log analysis as well as metrics analysis. While OpsGenie is a great tool for alerting, it lacks visualization when compared to Kibana. Grafana is another opensource tool that gives a lot of insights like Kibana but Grafana cannot be easily integrated with OpenSearch.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• First stop when diagnosing production performance issues.

Incentivized