BrightGauge vs. Jet Reports

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

Jet Reports is well suited whrn you have all the data handy in excel files. But it gets a little tricky if you want to get the live data from social media or any other channels. I wish it had a better integration abilities with other websites or/and channels

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Easy to use
• Combine information such as statistical information and financial information and then does computations based on the information
• Create cash flow reporting

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Licensing is at times a challenge if you are using a Citrix remote desktop or remoting into a server.
• For complex formulas the wizard could provide more contextual help.
• More online documentation would be a big help for new users.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Because it is not the costliest tool in this category but it serves the purpose. It is easy to use, cost effective, and works really well with the data stored on cloud. It has wide range of dashboard templates which go really well with different types of data sets. I would love to use it agains and again

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I hinestly have not used the support a lot but i have always had to way for longer durations to get a response on my emails. I have tried calling them a few times and the wait time was a little more than what i expected. They were able to answer my queries nonetheless

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

Besides SQL, I have used no other similar reports

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Prediction analysis has helped the business to make future plans
• Report scheduling has eliminated a lot of manual work

Incentivized