BrightGauge vs. C5i Discovery

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

Course5 Discovery was able to help my organization with cross-functional data by monetizing it. Our data was transformed into augmented dashboards which are easy to navigate - I've never used a platform like this, so I found that this solution minimal enough for a beginner, but also intelligent enough for a seasoned professional. Course5 Discovery was able to curate personal stories around our data which allowed us to make better business decisions because we were basing them on facts and analytics. More importantly, these analytics are presented in a way that makes sense! The insights provided to our business were a mix of facts that were both predictive and prescriptive, which brought out the business to the next level. We no longer have to take the time to run endless reports, and then spend hours trying to decipher them. Instead, with Course5 Discovery all the information, data, and insights we need are right in front of us when we need it most.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Data Visualization.
• Predictive Modeling.
• Trend Analysis.
• Data Analysis.

Incentivized

• Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
• Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
• Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.

Incentivized

• Multi-Platform use.
• Mobile Suport.
• Customization.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful!

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

• We were purchased by a large PE firm because we could easily show CSAT ratings.
• The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
• We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.

Incentivized

• We saved time because the analytics were presented in a way that made sense.
• Return on Investment.
• Scalability as a company.

Incentivized