Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.
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Microsoft Defender for Endpoint
Score 8.7 out of 10
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Microsoft Defender for Endpoint (formerly Microsoft Defender ATP) is a holistic, cloud delivered endpoint security solution that includes risk-based vulnerability management and assessment, attack surface reduction, behavioral based and cloud-powered next generation protection, endpoint detection and response (EDR), automatic investigation and remediation, managed hunting services, rich APIs, and unified security management.
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
Because of its integration with Windows, it is very easy to deploy and manage. Any IT department should be able to leverage the software and interface. The admin portal provides weighted recommendations that comprise the Secure Store, offering admins, security teams, and business owners valuable insights into their security footprint without requiring a strong security background. The software would be ideal for small and mid-sized businesses that cannot dedicate resources to security. Larger enterprises would also benefit, but may require the enhanced license.
Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
The Cylance client is very light-weight and is not as resource hungry.
The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.
One, it's crazy lightweight, so compared to some of the competitors that we also have used with our security services, it's really lightweight and so I don't have a lot of overhead on the system that it's running on.
It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
So the fact that Defender for Endpoint still works with signatures is actually, I don't know, a little difficult for us because, I mean, since Microsoft trusts those signatures, you can easily inject code. And we've done it many times. To show that you can inject code through vulnerabilities like CV 2013, 99, and 33 but still keep the signature. So because of the trust of those signatures, the malware just kind of slides into the environment without Defender knowing. That's the first part. The second part is that the behavioral analysis is not precisely its Prime. It's not Defender's best capability for endpoints. So, Defender does not identify all behaviors considered by other EDRs in the market.
Microsoft Defender is closely catching -up in market with existing competitors they have added DLP endpoint & DLP Network and Cloud DLP solution last year with OCR capabilities. I would say Microsoft Defender is not legacy Vendor in end point security, the need to learn from other vendors in market and focus on new XDR technologies, which is going to be new battle for all vendors
Because in terms of the usability is easy to understand, it's easy to manage, obviously you need to have specific skills to do that, but I would say that even the console and the product is walking through the flow that you are looking for on this console.
Microsoft Defender for Endpoint chugs along just fine no matter what we throw at it and what systems it's running on. It doesn't take up a lot of resources either, so that's welcomed.
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
Overall support is really good for this product. Since it's a Microsoft product, you will get good support from a number of different resources, including knowledgebase articles on the web, support from Microsoft technicians, and documentation (which tends to very thorough). Also, there is a vast user support community for this product, so user support forums would also be another valuable channel to get help if needed. I don't envision too many people will have issues/problems with the product, as it tends to run good overall.
Deployment was handled by our team here and everything went pretty smoothly. We did have a few hiccups in our test group, but that only took a bit to get ironed out.
At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.
Microsoft Defender for Endpoint offers strong integration with Microsoft 365 and Azure services, which provide a unified security experience. While McAfee Trellix is known for solid antivirus, Microsoft Defender excels in integration in the ecosystem.
