Blackbaud Tuition Management vs. FACTS Student Information System

The way Blackbaud Tuition Management handles the charges and how accessible it is makes my job much easier. I love that parents can see the same view of their account as I have when entering/reviewing an account so that it doesn't sound foreign when I try to explain something to them.

We base our entire student data on the Student ID that is produced in FACTS. We create user accounts for technology and online textbooks as well as their lunch account, all based on the Student ID. We also can run many different reports using the SID as the data constant and all the other information variables are available as needed to report.

Incentivized

• Website is easy to navigate
• Customer service is very professional and helpful
• Multiple options for making payments and setting up accounts

Incentivized

• Allows full student/family information to be placed in student file.
• Can report from any field of information including custom fields.
• Creates student schedules and Classroom rosters.
• Allows parents insight into grades and discipline as well as lesson plans and daily/weekly classroom topics.

Incentivized

• Divorced parent log in access
• Split family contract processes

• The new inputting process is a bit complicated.
• Label creation is sometimes hard to get the info you want on the label.
• There is no notification when an email does not go through. You'd have to look it up to know.

Incentivized

It's user-friendly, the customer service is great, and we have a significant amount of time invested in training our faculty and staff to use many aspects of FACTS within their areas of responsibility. I really like the variety of reports I can generate which gives important data to our administration and Board.

Incentivized

I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.

Incentivized

I greatly prefer FACTS to the other grade book systems we have used. I think it is far superior to Blackbaud, Renweb, and Edmodo. It is the simplest and most efficient system that we have used. We are so excited about the vast number of options we have at our fingertips with FACTS.

Incentivized

• Online access is key
• Multiple payment options are great
• Since there are so many payment options we receive funds faster

• It keeps parents happy and therefore creates fewer complaints.
• It creates a solid record of student performance so that any discrepancies or allegations can immediately be resolved (when used with regularity and consistency).
• It allows for qualitative as well as quantitative feedback so that students can receive specific, detailed assessments of their work.

Incentivized