Avaamo vs. Yellow.ai

For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level

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I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.

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• Seamless and powerful transition to real person support
• Not overly technical to implement in first instance
• Intuitive conversational flow is paramount and delivered near-perfectly

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• Web integrated chat bot
• WhatsApp bot
• Good support from YM team
• Transparent dashboard for analysis

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• Issues with other languages, such as Spanish currently
• Expensive but arguably represents solid Value
• No version control

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• Shopping features in bot
• pricing
• app integration

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount

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The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.

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• ROI as end customers and end user appreciates new innovations
• Increase on customer retention as it's cutting edge
• Enterprise level customer acquisition uptick as new partnerships shine

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• Chatbot is another touch point for customer to do servicing of their loan.
• The following are the benefits for the customers.
• Avoid long wait times to reach agent.
• Get quick and reliable and up to date information.
• Easy and guided self-service journey.
• Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
• 24 X 7 availability.
• Increased customer satisfaction.
• Reduction in customer support manpower.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info