Avaamo headquartered in Los Gatos provides AI and chatbot building technology for sales, support, or IT operations.
N/A
Microsoft 365 Copilot
Score 8.8 out of 10
N/A
For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.
$31.50
per month per user
Pricing
Avaamo
Microsoft 365 Copilot
Editions & Modules
No answers on this topic
Microsoft Copilot
$31.50
per month per user
Offerings
Pricing Offerings
Avaamo
Microsoft 365 Copilot
Free Trial
No
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Pricing shown is based on an annual commitment. Discount available for annual payment.
For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level
In my experience, if you're using within the Microsoft office suite, it has the best integration. The usability is great and the user has to put little effort to get a task done. On the other hand, in my experience, coding within Visual Code is unreliable and the results are not consistent. You can't use with different programming languages and ask for complex tasks. Pitty because I think the VS integration is great.
Like all other AI systems, Copilot suffers from hallucinations. You have to be very careful with the output it generates. It could be completely wrong. It needs to be checked and rechecked to see if it is correct.
Copilot sometimes struggles to formulate accurate responses to complex queries. It will either provide an incomplete response or generate a response that would be completely wrong.
Right now, I am unable to customize Copilot for my specific needs. Hopefully, in future versions of the AI, this will be taken care of.
It's integrated well across the Microsoft 365 suite of applications, without getting in the way, and providing useful tools. Some of the integrations need development, e.g. the Outlook add on is quite basic, and the excel and powerpoint ones can't do much yet. The implementation in Teams is really fantastic, significantly improving the experience of recording, transcription, and summarising meetings and action points.
Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount
We needed a tool where secure data was not submitted to servers to process as we have some health care related data to keep private. We also needed to be able to test this tool without committing first to see if it is a fit and Microsoft provided this easily to us.
Service desk employees resolve some tickets much faster thanks to Copilot support. This percentage, according to current knowledge, is between 20% and 30%.
For administrators, creating scripts and automations with Copilot support saves them a significant amount of time. This currently stands at between 20% and 40%.
If you don't give the copilot proper instructions, you'll also get answers that aren't valuable. You do need some knowledge or training to get the right answers from the copilot.
