TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Automox

    Score9.1 out of 10
    N/AAutomox is an endpoint management solution used to keep desktops, laptops, and servers updated and ready for users anywhere in the world. Using automation, IT can fix critical vulnerabilities and boost user productivity.

    $1

    per month per endpoint

    IBM MaaS360

    Score8.5 out of 10
    N/AIBM MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

    $4

    Per Client

    Pricing
    AutomoxIBM MaaS360
    Editions & Modules
    No answers on this topic
    Essentials
    USD 4.00
    Per Client
    Deluxe
    USD 5.00
    Per Client
    Premier
    USD 6.25
    Per Client
    Enterprise
    USD 9.00
    Per Client
    Offerings
    Pricing Offerings
    AutomoxIBM MaaS360
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAutomox can patch macOS, Windows, and Linux endpoints with PatchOS, an offering at $1 per endpoint/ month with an annual commitment. The Automate Essentials or Automate Enterprise packages are for scaling IT automation, endpoint configuration, and software updates. Modules are available with Automox Assist, a one-on-one remote endpoint control and assistance for helpdesk technicians.
    More Pricing Information
    Best Alternatives
    AutomoxIBM MaaS360
    Small Businesses
    Avast CloudCare
    Score10 out of 10
    Avast CloudCare
    Score10 out of 10
    Medium-sized Companies
    Action1
    Score9.5 out of 10
    Action1
    Score9.5 out of 10
    Enterprises
    ManageEngine Endpoint Central
    Score9.3 out of 10
    ManageEngine Endpoint Central
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AutomoxIBM MaaS360
    Likelihood to Recommend
    8.9
    (126 ratings)
    8.0
    (50 ratings)
    Likelihood to Renew
    8.1
    (4 ratings)
    9.6
    (5 ratings)
    Usability
    9.0
    (91 ratings)
    9.4
    (2 ratings)
    Availability
    5.5
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    1.0
    (1 ratings)
    8.2
    (1 ratings)
    Support Rating
    9.2
    (6 ratings)
    9.0
    (3 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    9.1
    (3 ratings)
    8.0
    (37 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.8
    (39 ratings)
    Product Scalability
    6.4
    (1 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    AutomoxIBM MaaS360
    Likelihood to Recommend
    Automox
    Smaller organisations such as ourselves, who have outgrown their MSP but still need to retain control of their system and have visibility of the estate. The tool enables us to have real-time visibility and deploy or remediate as needed. We have also purchased Rapid7, which integrates natively into the product, making it a more powerful tool moving forward.
    Incentivized
    Read full review
    IBM
    Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.
    Incentivized
    Read full review
    Pros
    Automox
    • Shows applications installed on a specific asset
    • Able to push policies and updates remotely , creating policies is easy.
    • Keep track of compliant devices and when is the last time they have connected to the servers
    • All the great information provided within one single device
    Incentivized
    Read full review
    IBM
    • Manage app deployment on mobile fleet of devices
    • Manage all mobile devices and know where your fleet of devices are
    • Solve simple issues like reset screen lock passcodes
    • Protects company’s intellectual property
    • Allows for easy deployment of mobile devices to remote users
    Incentivized
    Read full review
    Cons
    Automox
    • Server patching orchestration. There is no way to patch and reboot systems in order of importance, such as database servers before application servers.
    • Worklets for patching .net core and similar.
    • Worklets for removing unwanted Java installs or other unwanted software.
    • Integration with Tenable Vulnerability Management.
    • AI script development should be included at no additional cost; GPT or Gemini can be used instead for free and pasted into Automox. Why charge when others are free?
    • Official worklets are slow to be added or updated.
    Incentivized
    Read full review
    IBM
    • MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use.
    • Expanding integrations with other systems to provide better support for a wider range of systems and platforms.
    Incentivized
    Read full review
    Likelihood to Renew
    Automox
    This is a software that just works. Once configured its a set and forget kind of tool that keeps things up to date and alerts me if something is wrong. I was able to work through an expansion project to deploy an additional 500 devices in almost no time and create a robust self-patching environment.
    Incentivized
    Read full review
    IBM
    Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to
    Incentivized
    Read full review
    Usability
    Automox
    It truly functions like a single pane of glass. While our use case is for EC2 instances in AWS, it can manage endpoints across all clouds, or even deployed hardware (laptops). We do manage instances in multiple AWS accounts and there is no set up required between orgs. This accomplishes our needs for real time tracking, and historical reporting for all of our in scope resources.
    Incentivized
    Read full review
    IBM
    Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence
    Incentivized
    Read full review
    Reliability and Availability
    Automox
    No answers on this topic
    IBM
    Never had an outage in 11 years of using this solution
    Incentivized
    Read full review
    Performance
    Automox
    No answers on this topic
    IBM
    typically very consistent but occasionaly some lag
    Incentivized
    Read full review
    Support Rating
    Automox
    1. Simplicity and Ease of Use 2. Cross-Platform Support 3. Powerful Automation with Worklets 4. Real-Time Visibility and Control 5. Fast and Reliable Cloud-Based Updates 6. Strong Security Focus
    Incentivized
    Read full review
    IBM
    MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
    Incentivized
    Read full review
    Online Training
    Automox
    No answers on this topic
    IBM
    The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes
    Incentivized
    Read full review
    Implementation Rating
    Automox
    Implementing Automox successfully starts with a clear strategy for organizing and grouping devices based on operating systems, environments, or business criticality. This ensures that patching and configuration policies can be applied with precision. A phased rollout approach is essential—beginning with a pilot group allows teams to test patching schedules, reboot behaviors, and custom Worklets before scaling across the organization. Leveraging Worklets from the start can significantly boost automation by enforcing security baselines and performing routine system tasks. Integration with existing SOC tools, such as SIEMs, enhances visibility and response time by correlating patch compliance with threat intelligence. Additionally, aligning patching schedules with operational downtimes minimizes disruptions, and consistent monitoring and reporting helps maintain compliance and prepare for audits. Overall, Automox offers a streamlined and effective solution, but its true value is unlocked through thoughtful planning, testing, and integration with existing IT and security workflows.
    Incentivized
    Read full review
    IBM
    To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
    Incentivized
    Read full review
    Alternatives Considered
    Automox
    All of these other products are overly complicated with user interfaces that are not very friendly.. too technical, even for IT pros. They are also expensive for smaller companies or those with limited IT budgets. I've found that these other solutions are really geared for larger enterprises more than small to midsized companies, which is fine... but then they tend to market themselves as good for everyone, when they are really not.
    Incentivized
    Read full review
    IBM
    Intune claims to be free, but if you need certain features you actually have to pay for it. So the "free" claim does not fly. In addition, pushing policies can take hours with Intune. In comparison with IBM MaaS360, where policies are changed within minutes. The usability and versatility of IBM MaaS360 is no match for Intune
    Incentivized
    Read full review
    Scalability
    Automox
    No answers on this topic
    IBM
    Rock solid, consistent solution
    Incentivized
    Read full review
    Professional Services
    Automox
    No answers on this topic
    IBM
    We worked with an IBM SE who was incredibly competent and extremely professional in handling our questions in addition to ensuring the Knowledge Transfer was completed properly
    Incentivized
    Read full review
    Return on Investment
    Automox
    • Patches are now fully up to date and we have no longer been dinged for it from our pen testing partners.
    • Reduced man hours spent on maintaining an update server and the hours spent looking at each machine to ensure it patched all software both windows and third party.
    • Allows for us to provide a vendor with a means to connect to our systems without the use of a VPN.
    Incentivized
    Read full review
    IBM
    • Seamless and instant onboarding for new employee's devices
    • Ensuring secure access to corporate resources
    • Asset Management of devices and their status
    • Quick off boarding of employees leaving the company
    • Help desk support for unlocking and locating devices
    • Expense Management for Roaming
    Incentivized
    Read full review
    ScreenShots

    IBM MaaS360 Screenshots

    Screenshot of the SaaS portal & dashboard for UEM administratorsScreenshot of where secure user access to corporate email, contacts, calendar, apps and docs can be configuredScreenshot of a view of hardware inventory, where administrators can take action across all device types