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Atera vs. Microsoft Dynamics 365 Customer Service

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Atera

195 Reviews and Ratings

Microsoft Dynamics 365 Customer Service

20 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    		N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Pricing
    AteraMicrosoft Dynamics 365 Customer Service
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Offerings
    Pricing Offerings
    AteraMicrosoft Dynamics 365 Customer Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraMicrosoft Dynamics 365 Customer Service
    Application Performance Management
    Comparison of Application Performance Management features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    10.0
    1 Ratings
    31% above category average
    Microsoft Dynamics 365 Customer Service
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    9.4
    112 Ratings
    24% above category average
    Microsoft Dynamics 365 Customer Service
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.098 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    8.9
    111 Ratings
    18% above category average
    Microsoft Dynamics 365 Customer Service
    -
    Ratings
    Patch Management8.2110 Ratings00 Ratings
    Policy-based automation7.696 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    7.8
    1 Ratings
    14% above category average
    Microsoft Dynamics 365 Customer Service
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    -
    Ratings
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    6% above category average
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings8.02 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings3.02 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    -
    Ratings
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    35% below category average
    External knowledge base00 Ratings3.02 Ratings
    Internal knowledge base00 Ratings8.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and Microsoft Dynamics 365 Customer Service
    Feature
    Atera
    -
    Ratings
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    0% above category average
    Customer portal00 Ratings8.02 Ratings
    IVR00 Ratings5.02 Ratings
    Social integration00 Ratings8.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings8.02 Ratings
    User Ratings
    AteraMicrosoft Dynamics 365 Customer Service
    Likelihood to Recommend
    8.5
    (113 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    AteraMicrosoft Dynamics 365 Customer Service
    Likelihood to Recommend
    Atera
    No answers on this topic
    Microsoft
    No answers on this topic
    Pros
    Atera
    No answers on this topic
    Microsoft
    No answers on this topic
    Cons
    Atera
    No answers on this topic
    Microsoft
    No answers on this topic
    Likelihood to Renew
    Atera
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Incentivized
    Chris Miller
    Solutions architect
    Read full review
    Microsoft
    No answers on this topic
    Usability
    Atera
    Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
    Aditya Singh
    OCI Architect
    Read full review
    Microsoft
    No answers on this topic
    Support Rating
    Atera
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Incentivized
    Terry Irwin
    IT Specialist
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    Atera
    Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
    Incentivized
    Michel Quillet
    Systems Engineer
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    Atera
    No answers on this topic
    Microsoft
    No answers on this topic
    ScreenShots

    Atera Screenshots

    Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.