Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
Cisco Catalyst Center
Score 8.6 out of 10
N/A
Cisco Catalyst Center provides an intent-based platform for managing enterprise networks across campus, branch, and edge environments. It combines automation, analytics, and assurance to streamline IT operations, improve security posture, and reduce manual tasks. With integratedAI/ML-driven insights, policy-based controls, and end-to-end visibility across wired and wireless infrastructures, Catalyst Center empowers IT teams toproactively detect issues, enforce compliance, and accelerate…
Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.
Security with identity-based access control and segmentation via integration with Cisco ISE, supporting zero-trust architectures. Centralized Management for a large campus environment with centralized management of wired and wireless equipment. Automation of tasks like: provisioning, configuration, and software upgrade, reducing manual effort of those tasks. It could be improved to Multi-Vendor Support.
Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.
Atera does not yet have a MDM system, but I have been told that it is in the works!
Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
Granularity. And so for us, and our use case might not be the same as a majority of customers, but we have a environment which frequently changes. So we're not a traditional corporate environment which stays relatively static or still reprovision. We want to reconfigure our environment to meet whatever the needs of our customers are. And at the moment it's like for some of the ways that we have to configure it, we just want to give something a little tap, but we have to hit it with a sledgehammer, which then often has knock on impacts other services.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
I think new products are often "half-baked" or over hyped when they release, as was the case with DNAC. We were well ahead of the curve in acquiring it. But as it has matured it is now a fantastic addition to our infrastructure. I think we are easing into a stage where it is hard to envision a large organization NOT having Catalyst Center in place. If for nothing outside of the mapping and troubleshooting aspects; using it as a "source of truth".
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
Cisco DNA Center is going to help us in security, simplicity and ease of administration. Cisco DNA Center is complete management and control platform that simplifies and streamlines network operations. Cisco DNA Center offers a single dashboard for every core function in your network. With this platform, IT can become more nimble and respond to changes and challenges faster and more intelligently.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
El soporte de CISCO DNA Center es muy bueno, responden a mis dudas pero no he tenido oportunidad de reportar un incidente o determinar un tiempo de respuesta critico. The support of CISCO DNA Center is very good, they answer my questions, but I have not had the opportunity to report an incident or determine a critical response time.
It was informative, but the labs were not available long enough for us to get intimately familiar with CCNA before it was closed. The course instructor was well informed and got us as close to ready as she could.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
We started out with using Cisco Prime infrastructure and we migrated to DNA center or Catalyst Center from Prime Infrastructure. We found that it wasn't apples to Apples migration. It wasn't exactly, it wasn't a direct upgrade. There were a lot of key differences, but yeah, I think that that was probably the most similar thing
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
Yeah, I mean that last one for sure. The software independent of the hardware, I mean, it's just easy. They made it so easy to just, and fast and efficient to upgrade your entire organization within days, weeks, months. And you're not spending, your maintenance windows get a lot shorter. You can schedule more maintenance windows just because you know there's going to be some type of consistency with it and there's just, I'm sure there will be a hiccup one day, but there just hasn't really been too many issues with us using that product, especially for maintenance, window upgrades, things like that.
