Arts People vs. ClickMeeting

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.

Incentivized

ClickMeeting is highly suitable for large-scale webinars, remote training sessions, team meetings, and non-profit outreach events due to its robust features and user-friendly interface. However, for small team meetings or highly interactive workshops, a simpler or more specialized platform might be preferable. Also, its performance could be impacted in areas with limited or unstable internet connections. Overall, it's an excellent tool for remote communication and collaboration, but its suitability may depend on the specific needs and circumstances.

Incentivized

• Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
• They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
• Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
• They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

Incentivized

• Branding. Most platforms don't allow you the same flexibility in branding the webinar room as ClickMeeting. This makes your visitors enjoy a seamless experience from your website to your webcasts.
• Lightweight. There are no downloads required from the viewer's end at all (unlike other major platforms). This allows for a quick, easy experience for everyone logging in for the first time. It also eliminates many firewall issues that may exist on workplace computers.
• Customizable. You can literally reshape the way the presentation screen appears for your webcasts, with the ability to save different layouts and reuse them based on your needs. This makes it easy to execute several different types of web-based events without trying to fit your presentation model into a specific mold.

Incentivized

• Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

Incentivized

• Export Quality - Isn't the best, we upgraded our plan and still didn't see a difference
• No sound bugs in the last presentation - Still haven't gotten to the bottom of this but at 3 separate times, our webinar lost sound for what seemed to be no reason.

Incentivized

ClickMeeting solves many problems related to the organization of online meetings. Thanks to this platform, you can easily connect with other people from anywhere in the world without leaving your home. This saves time and travel costs. ClickMeeting also enables interactive exchange of information, presentations and documents, which allows for more effective teamwork. Additionally, the platform offers features such as meeting recording, allowing you to easily store and share information. ClickMeeting also provides high quality audio and video, which allows for smooth and effective online communication. All these benefits translate into time savings and increased work efficiency.

ClickMeeting has never disappointed. This platform made us organize webinars and trainings for our target groups more often. Our internal communication has also improved thanks to the use of this tool. ClickMeeting responds to all our need and we are very glad that we decided to use it. It is a cost-effective tool which is quite important for NGO.

It was very simple.

• Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
• Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
• Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
• Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.

Incentivized

In addition to its benefits for staff meetings and online courses, ClickMeeting offers a range of teaching tools that enhance the learning experience. These tools allow for interactive presentations, real-time collaboration, and engaging multimedia content. Furthermore, ClickMeeting's optimized video streaming capabilities minimize delays, ensuring a smooth and uninterrupted learning environment for students.

• Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
• Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
• Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

Incentivized

• At the webinars I organize, I have between 50% and 70% of the attendees from the list of all those signed up! This is a very high conversion rate, which I achieve by automatically sending out reminders about the upcoming webinar. Yesterday the success rate was 20% attendance.