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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    Kintone

    Score7.4 out of 10
    N/AKintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 30,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. The no-code drag-and-drop interface can be used to create custom database applications. Whether it’s sales leads, customer quotes, or inventory management, it can be organized in Kintone and viewed from the…

    $24

    per month per user

    Pricing
    Aptean CRMKintone
    Editions & Modules
    No answers on this topic
    Professional Subscription
    $24
    per month per user
    Offerings
    Pricing Offerings
    Aptean CRMKintone
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAll subscriptions have a minimum requirement of 5 users.
    More Pricing Information
    Community Pulse
    Aptean CRMKintone
    Considered Both Products
    Aptean
    No answer on this topic
    Kintone
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    46 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    No answers on this topic
    91%
    Happy with the feature set
    43 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    38 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    40 Answers
    Features
    Aptean CRMKintone
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.2
    2 Ratings
    18% above category average
    Kintone
    -
    Ratings
    Customer data management / contact management10.02 Ratings00 Ratings
    Workflow management9.02 Ratings00 Ratings
    Territory management9.02 Ratings00 Ratings
    Opportunity management9.02 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings00 Ratings
    Contract management10.02 Ratings00 Ratings
    Quote & order management9.02 Ratings00 Ratings
    Interaction tracking9.02 Ratings00 Ratings
    Channel / partner relationship management9.02 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.7
    2 Ratings
    25% above category average
    Kintone
    -
    Ratings
    Case management9.02 Ratings00 Ratings
    Call center management10.02 Ratings00 Ratings
    Help desk management10.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.5
    2 Ratings
    22% above category average
    Kintone
    -
    Ratings
    Lead management10.02 Ratings00 Ratings
    Email marketing9.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    Kintone
    -
    Ratings
    Task management10.02 Ratings00 Ratings
    Billing and invoicing management9.02 Ratings00 Ratings
    Reporting8.02 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    Kintone
    -
    Ratings
    Forecasting9.02 Ratings00 Ratings
    Pipeline visualization9.02 Ratings00 Ratings
    Customizable reports9.02 Ratings00 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.0
    2 Ratings
    18% above category average
    Kintone
    -
    Ratings
    Custom fields9.02 Ratings00 Ratings
    Custom objects9.02 Ratings00 Ratings
    Scripting environment9.01 Ratings00 Ratings
    API for custom integration9.01 Ratings00 Ratings
    Security
    Comparison of Security features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    8.5
    2 Ratings
    2% above category average
    Kintone
    -
    Ratings
    Single sign-on capability9.02 Ratings00 Ratings
    Role-based user permissions8.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    Kintone
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement9.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    Kintone
    -
    Ratings
    Marketing automation10.01 Ratings00 Ratings
    Compensation management9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    9.0
    1 Ratings
    20% above category average
    Kintone
    -
    Ratings
    Mobile access9.01 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Aptean CRM and Kintone
    Feature
    Aptean CRM
    -
    Ratings
    Kintone
    9.4
    43 Ratings
    11% above category average
    Platform Security00 Ratings9.534 Ratings
    Platform User Management00 Ratings9.640 Ratings
    Reusability00 Ratings9.538 Ratings
    Platform Scalability00 Ratings9.640 Ratings
    Best Alternatives
    Aptean CRMKintone
    Small Businesses
    Salesflare
    Score6 out of 10
    Creatio
    Score9.7 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Creatio
    Score9.7 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Creatio
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMKintone
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (48 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.3
    (5 ratings)
    Usability
    9.0
    (1 ratings)
    7.8
    (5 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.4
    (46 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.8
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.6
    (42 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    3.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    2.0
    (1 ratings)
    User Testimonials
    Aptean CRMKintone
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
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    Kintone
    Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
    Incentivized
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    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
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    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
    Read full review
    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
    Read full review
    Kintone
    • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
    • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
    • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
    • I think there is more potential to make more customized data graphs.
    Incentivized
    Read full review
    Likelihood to Renew
    Aptean
    No answers on this topic
    Kintone
    I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
    Incentivized
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    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
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    Kintone
    Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
    Incentivized
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    Reliability and Availability
    Aptean
    No answers on this topic
    Kintone
    Never had an issue with this.
    Incentivized
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    Performance
    Aptean
    No answers on this topic
    Kintone
    No issues.
    Incentivized
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    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
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    Kintone
    I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
    Incentivized
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    Implementation Rating
    Aptean
    No answers on this topic
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
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    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
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    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
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    Contract Terms and Pricing Model
    Aptean
    No answers on this topic
    Kintone
    Should be multiple pricing packages.
    Incentivized
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    Scalability
    Aptean
    No answers on this topic
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
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    Professional Services
    Aptean
    No answers on this topic
    Kintone
    Needed improvement at the time.
    Incentivized
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    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
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    Kintone
    • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
    • We are able to see our data much better now and have a spot that we can all look at the database on the go.
    Read full review
    ScreenShots

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of mobile accessScreenshot of the drag and drop interfaceScreenshot of business app views