TrustRadius

Get Amity (discontinued) vs. Strikedeck (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Get Amity (discontinued)
Score 9.2 out of 10
Small Businesses (1-50 employees)
Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.N/A
Strikedeck (discontinued)
Score 4.3 out of 10
Mid-Size Companies (51-1,000 employees)
Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
Pricing
Get Amity (discontinued)Strikedeck (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Get Amity (discontinued)Strikedeck (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Get Amity (discontinued)Strikedeck (discontinued)
Features
Get Amity (discontinued)Strikedeck (discontinued)
Security
Comparison of Security features of Product A and Product B
Get Amity (discontinued)
8.0
1 Ratings
11% below category average
Strikedeck (discontinued)
8.5
4 Ratings
5% below category average
Role-based user permissions8.01 Ratings8.54 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Get Amity (discontinued)
9.5
1 Ratings
9% above category average
Strikedeck (discontinued)
8.4
5 Ratings
3% below category average
API10.01 Ratings7.33 Ratings
Integration with Salesforce.com9.01 Ratings9.64 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Get Amity (discontinued)
9.0
1 Ratings
1% above category average
Strikedeck (discontinued)
8.7
5 Ratings
2% below category average
Product usage9.01 Ratings9.45 Ratings
Help desk / support tickets9.01 Ratings8.04 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Get Amity (discontinued)
9.0
1 Ratings
4% above category average
Strikedeck (discontinued)
8.7
5 Ratings
0% above category average
Customer profiles10.01 Ratings8.65 Ratings
Automated workflow9.01 Ratings8.05 Ratings
Internal collaboration8.01 Ratings8.04 Ratings
Customer health scoring10.01 Ratings9.45 Ratings
Customer segmentation8.01 Ratings9.05 Ratings
NPS surveys00 Ratings8.84 Ratings
Sponsor tracking00 Ratings9.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Get Amity (discontinued)
8.0
1 Ratings
8% below category average
Strikedeck (discontinued)
7.8
5 Ratings
10% below category average
Customer health trends6.01 Ratings8.85 Ratings
Engagement analytics9.01 Ratings8.05 Ratings
Revenue forecasting7.01 Ratings6.22 Ratings
Dashboards10.01 Ratings8.24 Ratings
Best Alternatives
Get Amity (discontinued)Strikedeck (discontinued)
Small Businesses
ChurnZero
ChurnZero
Score 9.6 out of 10
ChurnZero
ChurnZero
Score 9.6 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Gainsight CS
Gainsight CS
Score 8.9 out of 10
Gainsight CS
Gainsight CS
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Get Amity (discontinued)Strikedeck (discontinued)
Likelihood to Recommend
9.0
(1 ratings)
7.6
(5 ratings)
Usability
-
(0 ratings)
5.6
(5 ratings)
Support Rating
-
(0 ratings)
7.8
(5 ratings)
User Testimonials
Get Amity (discontinued)Strikedeck (discontinued)
Likelihood to Recommend
Discontinued Products
  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
Discontinued Products
The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Verified User
Anonymous
Read full review
Pros
Discontinued Products
  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
Discontinued Products
  • Automating tasks within Playbooks
  • Combine multiple sources of customer data
  • Makes it easy to track and review customer status
  • The Customer Support is outstanding - knowledgeable, helpful, responsive
Regan Davis | TrustRadius Reviewer
Regan Davis
SVP Customer Success and Field Engineering
Read full review
Cons
Discontinued Products
  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
Discontinued Products
  • The knowledge base with content and videos is still work in progress.
  • The support team was very responsive, but not consultative. I had to create from scratch most of the time.
  • It was confusing to use.
Ria Cruz | TrustRadius Reviewer
Ria Cruz
Manager of Customer Success Team
Read full review
Usability
Discontinued Products
No answers on this topic
Discontinued Products
I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
JL
Justin Little
Account Executive
Read full review
Support Rating
Discontinued Products
No answers on this topic
Discontinued Products
When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
Maha Sharabinth | TrustRadius Reviewer
Maha Sharabinth
Senior Customer Success Manager - APJ
Read full review
Alternatives Considered
Discontinued Products
Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
Discontinued Products
The lower price was why we went with Strikedeck over Gainsight or Totango.
Ria Cruz | TrustRadius Reviewer
Ria Cruz
Manager of Customer Success Team
Read full review
Return on Investment
Discontinued Products
  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
Discontinued Products
  • Helps in better forecasting of revenue & customer retention.
  • Provides Customer Success specific MIS.
  • NPS survey help gauge customer pulse.
Verified User
Anonymous
Read full review
ScreenShots

Get Amity (discontinued) Screenshots

Screenshot of Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.Screenshot of Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.Screenshot of To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.Screenshot of Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.Screenshot of You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.Screenshot of SmartPlaybooks™ enables your team to provide the right action at the right time.

Strikedeck (discontinued) Screenshots

Screenshot of Customer 360 with CustomizationScreenshot of Cohort Analysis and SegmentationScreenshot of Workflow Automation & PlaybooksScreenshot of TasksScreenshot of CalendarScreenshot of Engagement & Usage