TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Get Amity (discontinued)

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.N/A
    Pricing
    Get Amity (discontinued)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Get Amity (discontinued)
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Get Amity (discontinued)
    Considered Both Products
    Discontinued Products
    Chose Get Amity (discontinued)
    Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Get Amity (discontinued)
    Security
    Comparison of Security features of Get Amity (discontinued)
    Feature
    Get Amity (discontinued)
    8.0
    1 Ratings
    11% below category average
    Role-based user permissions8.01 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Get Amity (discontinued)
    Feature
    Get Amity (discontinued)
    9.5
    1 Ratings
    9% above category average
    API10.01 Ratings
    Integration with Salesforce.com9.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Get Amity (discontinued)
    Feature
    Get Amity (discontinued)
    9.0
    1 Ratings
    1% above category average
    Product usage9.01 Ratings
    Help desk / support tickets9.01 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Get Amity (discontinued)
    Feature
    Get Amity (discontinued)
    9.0
    1 Ratings
    4% above category average
    Customer profiles10.01 Ratings
    Automated workflow9.01 Ratings
    Internal collaboration8.01 Ratings
    Customer health scoring10.01 Ratings
    Customer segmentation8.01 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Get Amity (discontinued)
    Feature
    Get Amity (discontinued)
    8.0
    1 Ratings
    8% below category average
    Customer health trends6.01 Ratings
    Engagement analytics9.01 Ratings
    Revenue forecasting7.01 Ratings
    Dashboards10.01 Ratings
    User Ratings
    Get Amity (discontinued)
    Likelihood to Recommend
    9.0
    (1 ratings)
    User Testimonials
    Get Amity (discontinued)
    Likelihood to Recommend
    Discontinued Products
    • For success teams that are siloed, with a large stack to manage; it works amazingly
    • Or small teams
    • For Teams that may have a lot of revenue targets, it's hard
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Service
    • Data mapping
    • Displays data
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Some times it's too much customization
    • Better ways to take care of upsells
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Faster churn indicators
    Incentivized
    Read full review
    ScreenShots

    Get Amity (discontinued) Screenshots

    Screenshot of Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.Screenshot of Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.Screenshot of To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.Screenshot of Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.Screenshot of You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.Screenshot of SmartPlaybooks™ enables your team to provide the right action at the right time.