Amazon CloudSearch vs. Inbenta Enterprise Search

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon CloudSearch
Score 9.0 out of 10
N/A
Amazon CloudSearch is enterprise search as a service, from Amazon Web Services.N/A
Inbenta Enterprise Search
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
Pricing
Amazon CloudSearchInbenta Enterprise Search
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amazon CloudSearchInbenta Enterprise Search
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsInbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
More Pricing Information
Community Pulse
Amazon CloudSearchInbenta Enterprise Search
Best Alternatives
Amazon CloudSearchInbenta Enterprise Search
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Guru
Guru
Score 9.4 out of 10
Guru
Guru
Score 9.4 out of 10
Enterprises
Guru
Guru
Score 9.4 out of 10
Guru
Guru
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon CloudSearchInbenta Enterprise Search
Likelihood to Recommend
7.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Amazon CloudSearchInbenta Enterprise Search
Likelihood to Recommend
Amazon AWS
Amazon Cloudsearch can be suitable for some queries that require fast data. For example, in our case, we used CloudSearch, in a tool called Global Search. That will search everything like names, emails and a lot of stuff in our application. If you want fast data and you have a simple query, Global Search isn't appropriate for you.
Read full review
Inbenta Technologies Inc.
If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
Read full review
Pros
Amazon AWS
  • Really fast queries
  • Good Reporting
  • Reduce the cost of the server
Read full review
Inbenta Technologies Inc.
  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
Read full review
Cons
Amazon AWS
  • Can take some time to implement
  • The initial configuration can be tricky
  • Takes some time to update the values
Read full review
Inbenta Technologies Inc.
  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
Read full review
Alternatives Considered
Amazon AWS
I didn't investigate the best alternatives to CloudSearch, but did help with implementing this feature in our application. But from what i tested and used - Cloudsearch is very fast to get queries. Some negative points can be the time to implement this and some configurations that can be tricky.
Read full review
Inbenta Technologies Inc.
Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
Read full review
Return on Investment
Amazon AWS
  • Positive Point - Reduced the server load
  • Negative point - Not suitable for all queries
  • Negative Point - Time to implement this feature
Read full review
Inbenta Technologies Inc.
  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
Read full review
ScreenShots

Inbenta Enterprise Search Screenshots

Screenshot of Inbenta Search Sample Result