Altair SLC vs. BrightGauge

WPS Analytics allowed our company's business users to keep using their existing programs while getting similar results with much less learning time. It's a great accomplishment when software for business users is changed—excellent relationships with providers and other salespeople. As a SAS user, I needed an interpreter for the SAS language, and WPS has more packages and a lower price than any other company I could find, so I decided to go with
it.

Incentivized

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

• WPS Analytics is powered with high performance data processing engine.
• Reusable data models save finances and time.
• Self-service data analyzation portals.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Currently, I barely encounter challenges when using WPS Analytics although I don't use it on a daily basis. There's no functionality or feature that needs more improvement.

Incentivized

• Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
• Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
• Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful!

Incentivized

I use a lot of data discovery and visualization tools at workstations to help me gain deep insights into data. WPS Analytics doesn't vary much from all the DVD tools that I have listed, I always go for the best.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

• Using machine learning and natural language to analyze data saves time and effort.
• Standard reporting and business intelligence help us reduce workload and make data-driven decisions.
• Drag-and-drop workflow saves time when different languages like SQL and SAS make it easier to code and prepare data.

Incentivized

• We were purchased by a large PE firm because we could easily show CSAT ratings.
• The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
• We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.

Incentivized