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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiline CRM

    Score8.1 out of 10
    N/AAgiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A

    Bigin by Zoho CRM

    Score8.7 out of 10
    N/ABigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

    $9

    per month per user

    Pricing
    Agiline CRMBigin by Zoho CRM
    Editions & Modules
    No answers on this topic
    Express
    $9.00
    per month per user
    Premier
    $15.00
    per month
    Bigin 360
    $21
    per month per user
    Offerings
    Pricing Offerings
    Agiline CRMBigin by Zoho CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Agiline CRMBigin by Zoho CRM
    Considered Both Products
    Agiline LLC
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    99 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    97 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    96 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    99%
    Lived up to sales and marketing promises
    88 Answers
    Implementation went as expected
    No answers on this topic
    99%
    Implementation went as expected
    92 Answers
    Features
    Agiline CRMBigin by Zoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.2
    1 Ratings
    18% above category average
    Bigin by Zoho CRM
    8.0
    79 Ratings
    4% above category average
    Customer data management / contact management9.01 Ratings8.471 Ratings
    Workflow management9.01 Ratings8.274 Ratings
    Territory management10.01 Ratings00 Ratings
    Opportunity management9.01 Ratings8.472 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.168 Ratings
    Contract management9.01 Ratings7.234 Ratings
    Quote & order management10.01 Ratings00 Ratings
    Interaction tracking9.01 Ratings7.866 Ratings
    Channel / partner relationship management9.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.3
    1 Ratings
    21% above category average
    Bigin by Zoho CRM
    -
    Ratings
    Case management10.01 Ratings00 Ratings
    Call center management9.01 Ratings00 Ratings
    Help desk management9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.5
    1 Ratings
    22% above category average
    Bigin by Zoho CRM
    7.7
    64 Ratings
    2% above category average
    Lead management10.01 Ratings8.061 Ratings
    Email marketing9.01 Ratings7.356 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.3
    1 Ratings
    20% above category average
    Bigin by Zoho CRM
    8.1
    66 Ratings
    6% above category average
    Task management9.01 Ratings8.265 Ratings
    Billing and invoicing management10.01 Ratings00 Ratings
    Reporting9.01 Ratings8.141 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.0
    1 Ratings
    17% above category average
    Bigin by Zoho CRM
    8.2
    68 Ratings
    8% above category average
    Forecasting9.01 Ratings00 Ratings
    Pipeline visualization9.01 Ratings8.668 Ratings
    Customizable reports9.01 Ratings7.761 Ratings
    Customization
    Comparison of Customization features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    8.5
    1 Ratings
    13% above category average
    Bigin by Zoho CRM
    7.8
    72 Ratings
    4% above category average
    Custom fields9.01 Ratings7.872 Ratings
    Custom objects8.01 Ratings00 Ratings
    Scripting environment8.01 Ratings00 Ratings
    API for custom integration9.01 Ratings00 Ratings
    Security
    Comparison of Security features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.0
    1 Ratings
    8% above category average
    Bigin by Zoho CRM
    8.5
    69 Ratings
    2% above category average
    Single sign-on capability9.01 Ratings8.555 Ratings
    Role-based user permissions9.01 Ratings8.467 Ratings
    Social CRM
    Comparison of Social CRM features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.5
    1 Ratings
    26% above category average
    Bigin by Zoho CRM
    8.3
    38 Ratings
    12% above category average
    Social data10.01 Ratings8.337 Ratings
    Social engagement9.01 Ratings8.237 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.5
    1 Ratings
    26% above category average
    Bigin by Zoho CRM
    7.9
    52 Ratings
    7% above category average
    Marketing automation9.01 Ratings7.952 Ratings
    Compensation management10.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Agiline CRM and Bigin by Zoho CRM
    Feature
    Agiline CRM
    9.0
    1 Ratings
    20% above category average
    Bigin by Zoho CRM
    8.1
    67 Ratings
    10% above category average
    Mobile access9.01 Ratings8.167 Ratings
    Best Alternatives
    Agiline CRMBigin by Zoho CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agiline CRMBigin by Zoho CRM
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.8
    (80 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.6
    (51 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.6
    (7 ratings)
    User Testimonials
    Agiline CRMBigin by Zoho CRM
    Likelihood to Recommend
    Agiline LLC
    Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
    Incentivized
    Read full review
    Zoho
    - Multiple pipelines let me organize processes like sales, marketing, customer support, and assets clearly. - The forms builder allows me to gather leads, sign-ups, and customer requests from my website directly into the Bigin by Zoho CRM. - Integrations with Zapier and Make connect website orders and data from other sources smoothly. - Email templates make it easy to send professional, branded communications. - Automations handle repetitive tasks like managing customers, orders, and team tasks, saving me time.
    Read full review
    Pros
    Agiline LLC
    • Its marketing automation feature is fast and dynamic.
    • It has the capacity to hold many contacts intact and manages them amazingly.
    • Its interface is easy and not complex for beginners.
    Incentivized
    Read full review
    Zoho
    • Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
    • Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
    • Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
    • Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
    Read full review
    Cons
    Agiline LLC
    • I have found its import of contacts quite complex.
    • It doesn’t work well with some of the browsers.
    Incentivized
    Read full review
    Zoho
    • No multi-select bulk move in pipeline After a webinar we had 42 cold leads that qualified → wanted to drag them all to “Interested” in one go. You can’t; moved them one-by-one like playing Solitaire.
    • Workflows hidden behind pay-wall We needed an auto-survey when deal = “Won”. Works in trial, the day licence dropped back to free the rule simply stopped – zero warning.
    • Offline mobile = read-onlyMentor met founder in co-working basement (no Wi-Fi). Took paper notes, re-typed into Bigin back at office → duplicate risk.
    • Pick-list values can’t be deactivated, only deletedWe miss-typed “Refferal” instead of “Referral”. To fix, must delete; history of 60 old records then shows empty source.
    Incentivized
    Read full review
    Likelihood to Renew
    Agiline LLC
    No answers on this topic
    Zoho
    Sales Development Representative Account Executivessss sssssssssssssssss ss ssss s ss s ssssss ss s s ss sss sssssss sssss s ssssssss sssss sss sssssssssssssss ss ss sss sssss s ssss sssssss s s s s ssss sss s s ss ss ssss s s sssssss s ssssssssss sssss sss ss eads sd
    Incentivized
    Read full review
    Usability
    Agiline LLC
    Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
    with them twice and found them highly responsive and professional people
    having complete command of the product which eventually facilitated us
    in solving our problem.
    Incentivized
    Read full review
    Zoho
    Bigin has really helped us with selling our monitoring services to our customers, which is primarily farmers in the UK. We often need to talk to customers before, during and after a sale, and Bigin helps us keep our contacts and leads organised as we track all these interactions. We recommend it very strongly
    Incentivized
    Read full review
    Support Rating
    Agiline LLC
    Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
    Incentivized
    Read full review
    Zoho
    The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
    Incentivized
    Read full review
    Alternatives Considered
    Agiline LLC
    Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
    Incentivized
    Read full review
    Zoho
    Simplicity Without Sacrificing Core Features
    Unlike full-scale CRMs that often feel overwhelming, Bigin by Zoho CRM provides a focused set of features that are perfect for managing deals, contacts, and activities. It’s not bloated, and that was exactly what we needed for a lean, fast-moving team.
    Read full review
    Return on Investment
    Agiline LLC
    • Its customer service is perfect and gives timely responses.
    • Price is unfair and should be decreased.
    • Not browser friendly.
    Incentivized
    Read full review
    Zoho
    • I was able to migrate from Hubspot CRM easily saving me hours of time
    • I have recieved 5 x replies to the email sequence i set up since i started using it
    • I have improved lead conversion by 5% so far
    Read full review
    ScreenShots

    Bigin by Zoho CRM Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot