3CX vs. AT&T Office@Hand

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Incentivized

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work

• The 3CX Phone System has a really nice auto-provision feature that works with plug and play phones, so then all that's needed is for each to have an extension assigned to them.
• The 3CX Phone System web portal is exceptional. I love how I can keep it open during the day and quickly see who is busy on the phone and which lines are available. I can also call quickly by a simple click of the mouse.
• The app that accompanies this allows me to provision my cellphone via the app to my classroom extension so that if I am out of my classroom and someone calls my phone, it also rings on my cell phone. I can also call via the app and it appears as if I am calling from my classroom extension.

Incentivized

• [I think] they do nothing well.
• They do not respond timely, and they fix very few issues.
• I had to go out and hire an IT person just so he could do their job for them.
• They could not even port our numbers correctly.
• They lost two of my numbers.
• I have lost thousands of dollars in business because of them.

• I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
• You need an SBC per location, which can be a point of failure.
• You also need a server that might get disconnected, which is another point of failure.

Incentivized

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

Incentivized

We had offers from a local company to do VoIP and we were looking at cisco even Microsoft for our solution, but in the end, we wanted control over our phone system not a service with good support, yet at the same time we didn't want to pay a lot of money for solutions like Cisco.

Incentivized

Selected AT&T due to name recognition. Some other vendors had much superior systems but CEO demanded name recognition. Lesson learned that name does mean better service.

• Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
• Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
• Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.

Incentivized

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made