Item: Zoom Workplace
Rating: 9
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

To support our online meeting collaboration with clients and internal work.

Pros and Cons

Pros

Provides secure and reliable meeting platform to conduct video based meetings.
Provides easy to use platform for first time and advanced users to effectively participate.
Integrates with google very well to make scheduling meetings with Zoom without toggling to multiple tools or screens.

Cons

Find new ways to demonstrate successful uses of advanced features of the video platform. How are people white boarding together?
Advance the ai note taker to be BETTER than fathom, not just a step behind. Even for features that are equivalent, they tend to roll out 1-2 updates after that particular tool. It company’s effort to reduce use of those tools very challenging without forcing staff.
Focus on #2 above and stop pushing uses of features my company at least will never use - like the phone feature.

Return on Investment

Improved call collaboration for a fully remote team. We are able to stay connected very well with a tool we use easily and trust.
We started using Zoom very thoroughly during the pandemic - like most people. Before that we were primarily a remote firm of consultants. I traveled over 100 nights per year, visiting clients. Since then, I only travel 4 nights per year to visit clients. All of the work I was doing and selling has continued to be remotely performed because of Zoom. Most of those costs were paid by our clients. By adapting to a successful model of delivering our work remotely, we are saving each client around $10,000-30,000 while producing the same value and outcomes from our work.

Alternatives Considered

Microsoft Teams and Google Meet

They were the leaders in 2020. So we picked them then. And because google and Microsoft don’t play well together, we have avoided crossing to teams as a google for business customer.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Other Software Used

HubSpot CRM, Kantata PS Cloud, QuickBooks Online

So much easier to use than Teams, and much more reliable than Google. The webinar feature is nice and has some reporting tools that help marketers understand engagement for their events.

zoom was too far behind Microsoft and google to expand the video platform. Teams has some great file collaboration capabilities. Zoom should rollout integrations with google to open up connection to google drive folders within Zoom.

but the chat features and other features also offered by the other big platforms cam around to late. By the time you started pushing chat we were fully adopting Google chat. We don’t want another chat tool.

Zoom Workplace Feature Ratings

Comments

Please log in to join the conversation

Great product at its core

Software Version

Modules Used