Poor Customer service taints a good product
August 05, 2024
Poor Customer service taints a good product
Score 2 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom Workplace
We use Zoom Workplace for meetings, webinars and storage. Helps with the problem of remote employees and meetings, hosting virtual gatherings, etc
Pros
- platform has good scheduling options
- easy to use
- nice features for backgrounds, effects
Cons
- Customer service is TERRIBLE in my opinion
- Hard to speak with an actual person
- Wait times for "cases" is weeks
- Reps are overloaded with customers and say they dont have time to help you
- improved collaboration with remote colleages
Currently looking for another solution to meet our needs...
Do you think Zoom Workplace delivers good value for the price?
No
Are you happy with Zoom Workplace's feature set?
Yes
Did Zoom Workplace live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoom Workplace go as expected?
I wasn't involved with the implementation phase
Would you buy Zoom Workplace again?
No
Comments
Please log in to join the conversation