Item: Xactly Incent®
Rating: 9
Author: Bryan Summers

Overall Satisfaction with Xactly Incent

Use Cases and Deployment Scope

I am an administrator and help commissionable employees with questions or issues. I use Xactly Incent to troubleshoot issues and for management reporting. Xactly Incent addresses the problem of managing multiple compensation plans that have very complicated calculations that would be challenging with other financial tools.

Pros and Cons

Pros

General customization and custom reporting
Calculation of complex plan rules and data
The application runs quickly and efficiently
Not much down time with the program
Document routing and workflow

Cons

I am a little confused by the employee setup and why there is a person and a position record and how they work together. Seems like it could be simpler, maybe just one screen to set up a new employee.
I would like to have somebody to speak with when submitting support tickets. Some questions are quite complicated and would benefit from discussions, rather than trying to communicate an issue via email.

Return on Investment

I am not aware of the company investment, but the overall result is fantastic. Employees visibility to commissions and components of their commissions is great. They have much more accessibility to their numbers and better understanding of how commissions are calculated. They can also review commissions at their convince on the application.
There seems to be more employee engagement and satisfaction with the overall commission process and reporting with Xactly Incent.

Alternatives Considered

I have not used or evaluated other products. Previously, we used Excel spreadsheets to calculate and communicate commission information. Xactly Incent is quite an improvement over the old process.

Key Insights

Do you think Xactly Incent® delivers good value for the price?

Yes

Are you happy with Xactly Incent®'s feature set?

Yes

Did Xactly Incent® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xactly Incent® go as expected?

Yes

Would you buy Xactly Incent® again?

Likelihood to Recommend

Xactly Incent is well suited for communicating commission information to the field. I love that they can just log on and see all the data they need to verify the commissions they receive. I also like the option to post messages and announcements within the application.

Xactly Incent® Feature Ratings

Comments

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