Technical Sales views in Xactly are good but looking for more in new versions

Xactly provides much more accountability and transparency than other tools or just lists in spreadsheets. However, without explanation of the rows or extensive training, it can be frustrating to try and understand why some numbers are set in various ways. There should be more support for managers to link or explain individual fields in Xactly rather than forcing users out to basic documentation. Unfortunately, the tool still does not encourage conversation and forces screen-sharing for live conversations with management to determine why numbers are as set in Xactly. Especially in the Covid era where many are remote 100% of the time and don't have face-to-face with management, it would be great to have a better interaction function.